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4.1
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
1 comment

I purchased a phone card, and it wasn't rung up correctly. I called Customer service SEVEN different times, only to constantly get the run around.

When they finally answered, I was told to take it back to the store, get it re scanned, then call them back. For two hours I've been trying to solve an issue that should have taken less them 10 minutes.

Product or Service Mentioned: Straight Talk Wireless Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: Deliver product or service ordered.

I liked: It was cheaper.

I didn't like: Customer service or lack of.

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MariaST
#1648917
Straight Talk Wireless Verified Representative

Hi FavoriteEdibleFrog888. This is Maria from Straight Talk Wireless.

We do apologize for the inconvenience that you have experienced. We are determined to help you resolve your issue. Please chat with us at http://bit.ly/2CuBvXO or contact our Customer Care Center at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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