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1 comment
1.2
Details
This an email I sent to the address that Straight Talk gave me...It was returned undelived! Dear Gentle Person, I am unsure if my email will be even read, but I cannot stand the things that happened today as I tried to have tech support get me mobile service and...
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MariaST
Straight Talk Wireless Verified Representative
#931507

Hi Richard and Sherry. I am Maria and I work with Straight Talk. Sorry for the trouble. For assistance with your issue, please send me an email at ST.CorpResolutionTeam@straig...

Author
Location
Edinburg, Texas
Cons
  • Misleading terms of service
  • Run around from tech support
  • Customer service staff
Reason of review
no mobile or internet service for days, refused to fix!
Preferred solution
Let the company propose a solution
Review #582483 is a subjective opinion of poster.
2 comments
1.7
Details
Bought phone at Walmart phone had 45$ activated now it is in Chinese language
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MariaST
Straight Talk Wireless Verified Representative
#934659

Hi! What is the phone model of the phone? You may check the phone manual on how to change the phone language. You may also Google the instructions. Thanks.

Author
Location
Addison, Texas
Reason of review
Not as described/ advertised
Review #582295 is a subjective opinion of poster.
7 comments
Straight Talk deactivated my phone permanently for supposedly making an international call without an international call plan. A mere $15 difference. I accidently answered an 876 number which originated in Jamacia but looked like a US number. A week later straight...
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Anonymous
#1045793

Pain in my *** with StraightTalk.

Author
Location
Midway, Texas
Cons
  • Customer service personel
  • Rudeness of customer service
Reason of review
Service deactivated for no reason they can prove or verify.
Loss
$500
Preferred solution
replace my phone and restore my service that i have paid for.
Review #555461 is a subjective opinion of poster.
1 comment
I lost my straight talk phone but I have a back up phone that I was just going to transfer and activate. My plan was to deactivate the lost phone, activate the new phone and transfer the number. There is no place to deactivate phones. That needs to change. Also, I have...
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MariaST
Straight Talk Wireless Verified Representative
#823813

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Lumberton, Texas
Review #493550 is a subjective opinion of poster.
3 comments
Where does one start? Bought two phones. Lets call them A and B. A and B arrived. Talked to ***, who activated our phones, but gave phone A new number and provided us with t-mobile, which does not work where we live. Had to wait for new SIM card for A, so was...
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DontBeATwit
#1040539

A and B? One for each drug you are selling? Not buying it, chico. Hope that helps!

Author
Location
Mineola, Texas
Review #468285 is a subjective opinion of poster.
1 comment

Straight talk wireless rip off

I bought a phone and its a cheaply. So you get what you pay for right? Right. So that's why I'm pissed. StraightTalk does not give refunds as a matter of policy. Ok so when my cheaply made phone stopped being ably to use 3G data, right after I paid for a full month of unlimited data, I called them. During the course of talking to multiple people with Indian accents, who used names like Andrew and Xavier, I knew its all off-shore. They kept me on the phone for almost 2 hours before deciding that its just my phone that is the issue and then said with an accent "I hope we have resolved your issue. Thank you for calling straight talk." I got no straight talk from them. Issue unresolved. Rip off.
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Author
Location
Fort Worth, Texas
Tags
  • Customer service off shore
Review #430984 is a subjective opinion of poster.
0 comments

Straight Talk Wireless in Killeen, Texas - Straight talk nothing but incompetent customer service and rip

First off, my husband hasn't used or had his straight talk phone in several months. Completely damaged and cancelled. But since he was set up in the "auto pay" he has still been being charged. Call customer service a couple times and treated like dirt. Did nothing to help us. Also, put us through to the "over usage data department". Hmm, strange since the phone hasn't been in use. but charged us everything for someone else mistake. They said we haven't cancelled and we have been using that phone etc etc. They refuse to refund any money and also hung up on us. They are a horrible service to use. Their "unlimited data plan" is actually limited and you will be charged and also nothing will ever be their fault. think twice before using this service, because if you ever decide to cancel, you will get screwed. And DON'T use auto pay!!!!!
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Author
Location
Killeen, Texas
Loss
$300
Tags
  • NOT unlimted data
Review #426763 is a subjective opinion of poster.
0 comments
We pay for unlimited talk, text, and data from straighttalk for my son and daughter both. We did not bring our own phones nor do we business with their sister net10 and my daughter was cut off at 1.5G. We talked to 2 supervisors who were very rude and then blamed my...
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Author
Location
Electra, Texas
Review #425957 is a subjective opinion of poster.
0 comments

Straight Talk Wireless in Austin, Texas - Bad mobile service, bad customer service

I had Verizon and went to Straight Talk because the bill was so much lower. You get what you pay for. At least when I had Verizon, I could make a call, keep a call, and send and receive SMS and MMS. I drop almost ALL of my calls now. It's like 1997 on this service. 2 out of 3 times I try to make a call, I just get this awful screeching sound. Probably 1/3 of the calls I receive, I don't hear anything from the other side. Never had this problem before I had Straight Talk service. My SMS messages often take forever to send, and MMS messages can literally take most of a day. When my wife tries to send me MMS messages, I usually don't get them. Customer service is obviously outsourced to a non-English speaking country. They understand enough to know you're having a problem, but in the two times I have called, it has been nearly impossible to get them to understand the specifics of my issue. I wish I spoke any other language as well as they speak English, but still, it's not good enough for customer service.
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Author
Location
Austin, Texas
Review #420173 is a subjective opinion of poster.
1 comment

Straight Talk Wireless in Nacogdoches, Texas - STRAIGHT TALK _DO NOT USE THEM!!!!

I certainly hope that people will read this and take note of the terrible service straight talk and tracfone and all their customer service reps! I have had enough! plz do not use straight talk! I am sick of the reps arguing and not fixing my problem. just transfered from one rep to another! joke!!!!! Im so frustrated with straight talk abd i hope walmart will find an alternative service to service the consumer! Im also amazed at how many complaints are avail while looking for a cust. service number. I will continue to post on all social medias about straight talk/tracfone services. stacy vanshoubrouek
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Author
Location
Nacogdoches, Texas
Loss
$500
Review #417340 is a subjective opinion of poster.