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Straight Talk Wireless in Houston, Texas - Even this company's lies are not reliable.

Again, I am on the phone with another *** from Straight Talk. I was on hold for nearly an hour for a supervisor before the CSR (that's a laugh) disconnected the call. The second call, I have been on hold for over an hour waiting for a supervisor to supposedly finish a call. I think they are outside smoking ***. A few weeks ago I was in the hospital and my service ended. When I returned home last week, I renewed my service. Big mistake. Since then, dead air kicks into all of my calls. I have to reboot the phone and then when I make the call, dead air kicks in after 10 minutes. The lock screen kicks in and ends all of my calls. This happened on a 911 call. I was told that the lock screen is supposed to end the calls if one has been on the phone too long. WTF? Excuse me? What was that advertisement of unlimited talk, text and data. As far as text is concerned. I cannot text. Too many connection problems. It took me 2 days to have a text go through. I sent one text and it multiplied to the recipient to the point, she called and complained about me over texting her. When I make a call it takes two to three minutes before a call is dialed and connected and it locks up the phone. I have to reboot the phone and wait for that scanning media card before I can make a call. There was a fire in my apartment building and I cannot rely on Straight Talk to have that call go through. That would be too much like right. I was told that I would have to return the phone and wait up to 10 days before I receive my replacement phone. Now mind you that I paid for the service for 30 days and I will be short on my paid service. Did I mention that I had surgery and I need a phone for emergency purposes? I was told to borrow someone's phone or go search for a payphone. Excuse me? Does the idiots at Straight Talk know that other people work and that payphones are not available. I was also told to use a older straight talk phone. I do not have another Straight Talk phone. I sent them back. I have contacted an attorney about filing a lawsuit against this company. There is one about the fraudulent unlimited service and the slowing down of the data speed. Since I reactivated my phone, it is working way below 3G, let's just say it is working at 300 baud dial up modem speed. I cannot get my emails. I have to reboot the phone in order to get the emails. I cannot keep bothering my neighbors and jeopardizing my health due to unethical policies and negative training. THERE ARE NO SIGNS OF INTELLIGENT LIFE AT STRAIGHT TALK. Customer service is very poor, there's no such thing as common sense. The FCC should step in and make Straight Talk get their act together or go out of business. I did not have this problem of being on two phones to solve a problem when I was with AT&T, Verizon or Sprint.
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4 comments
Anonymous
#983100

Straight talk sucks! They are beating me out of money!

The service is horrible! I just added a service plan. There is no way in *** that I went over my data limit already!

***!

Anonymous
#982993

Thanks for sharing your nightmare!

Yes they out to be sued. I have NEVER seen a 'call center' in my life, so poorly operated!!

Anonymous
#983675
@Anonymous

Again they are the worst "Help Center" I have ever talked with!! I see "Maria" from ST wants to help you (big laugh) I should sue them for time totally wasted.......

MattSL
#982508

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

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Review
#633723 Review #633723 is a subjective opinion of poster.
Reason of review
All of the above

Straight Talk Wireless - Sim Card Review from Garland, Texas

2.4
Details
I bought a bring ur own phone kit. and call the 1877 number to get them to help me access the sim card. And low and behold the guys ask for my access card number i give it and my phone never got connected. I called back and i had to purchase a new access code card. And i still have not received information about my phone switching over to straight talk. I called again and come and found out my access card was used on a different phone. And they charged me twice for a access code card. I am highly upset.
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1 comment
MariaST
#975760

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Review
#626019 Review #626019 is a subjective opinion of poster.
Reason of review
Pricing issue
1.0
Details
I'm going to travel overseas and want to take my phone, so I'll need an unlock code to use a different SIM. After wasting a long, long time with a phone rep, my call was finally upgraded to someone who said it cannot be done. No explanation would be given. I take...
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6 comments
Anonymous
#1034080

Why waste any more of your time, anon? *** the bullet and buy a real unlocked phone like a Nexus or Moto and go with a provider that won't give you the run around. That's what I had to do after wasting too many hours.

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Review
#621499 Review #621499 is a subjective opinion of poster.
Pros
  • Price
  • Cell phone
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Straight Talk Wireless in Port Neches, Texas - HUNG UP ON

1.0
Details
My phone has not been working properly for the past month. I called and talked to Daniel. He fixed my phone, told me to dial *22890 and then told me if my phone was working properly to call back and I would receive my free month of service. So I did that. The next supervisor informs me that I cannot have my free month but I could have 5 free days. I say no, that's not good enough because I was just informed I could have one free month. Then he talks to the person above him, they tell him I can have 8 free days. I say no, that's not what I was told. I was told 30 free days. He then tells me he does not care and I only want something for free because I am American. After I tell him to watch his attitude, he hung up on me.
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1 comment
MariaST
#969726

Hi! I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Please copy and paste your comments from the blog and include it in your email.

Review
#606948 Review #606948 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Being lied to
  • Customer service staff
  • Misleading terms of service
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund

Straight Talk Wireless Phone Service Review

Straighttalk automated service added my refill to someone elses phone number. I input my phone number, he repeated it. Then, asked for the service pin. Then said thank you, your refill has been added to some other number. The customer service rep says there is nothing they or i can do about it.
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Review
#606475 Review #606475 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Problems with payment

Straight Talk Wireless - Cell Phone Minutes Review from Strawn, Texas

1.8
Details
Called in to refill minutes. A represenative assisted me and input the wrong number then had to transfer me 4 times to hear the same *** about they could not fix they guff up and I would have to eat the 50.00. What the ***....
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3 comments
Anonymous
#941190

Please help me than i love stright talk i even got a lg stight talk phone if my internet keep running slow after the 50 dollars a month I'm look else where

MariaST
#941370
@Anonymous

Hi. For assistance with your issue, please send me an email at ST.CorpResolutionTeam@straighttalk.com. Thank you.

MariaST
#940965

Hi cwgrl21. I am Maria and I work with Straight Talk.

Sorry for the trouble. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

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Review
#590571 Review #590571 is a subjective opinion of poster.
Reason of review
Poor customer service
1.2
Details
This an email I sent to the address that Straight Talk gave me...It was returned undelived! Dear Gentle Person, I am unsure if my email will be even read, but I cannot stand the things that happened today as I tried to have tech support get me mobile service and...
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1 comment
MariaST
#931507

Hi Richard and Sherry. I am Maria and I work with Straight Talk.

Sorry for the trouble. For assistance with your issue, please send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#582483 Review #582483 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Run around from tech support
  • Customer service
  • Misleading terms of service
Reason of review
no mobile or internet service for days, refused to fix!
Preferred solution
Let the company propose a solution

Straight Talk Wireless - Cell Phone Review from Addison, Texas

1.7
Details
Bought phone at Walmart phone had 45$ activated now it is in Chinese language
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2 comments
MariaST
#934659

Hi! What is the phone model of the phone?

You may check the phone manual on how to change the phone language.

You may also Google the instructions. Thanks.

MariaST
#934194

Hi. I am Maria and I work with Straight Talk.

Sorry for the trouble. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com for further assistance with your issue.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

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Review
#582295 Review #582295 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Update by user Nov 15, 2014

There has been no resolution to my problem I have only grown more frustrated with this company. I hope that this can be resolved quickly because I am a disabled veteran who is trying to give straight talk a chance to make this situation right

Original review posted by user Nov 08, 2014

Straight Talk deactivated...
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7 comments
Anonymous
#1045793

Pain in my *** with StraightTalk.

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Review
#555461 Review #555461 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Customer service personel
  • Rudeness of customer service
Reason of review
Service deactivated for no reason they can prove or verify.
Loss
$500
Preferred solution
replace my phone and restore my service that i have paid for.

Straight Talk Wireless - Service Transfer Review

i am sick of dealing with the incompitance of thier outsourced customer service reps in the philipines. i have been a customer of straight talk for as long as i can remember and thats about to end! Complete B.S. to have to wait 24 hours to transfer service and number to my new phone. and when asked why so long they avade answering. TOTAL INCOMPENTENCE.
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1 comment
MariaST
#892416

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW. Thanks.

Review
#551644 Review #551644 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer