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Straight Talk Wireless in Mineola, Texas - Unlimited Service, What A Joke!!!!

For All those who did not know this, cause I sure did not. Straight talk SAYS unlimited talk, text, and WEB; but in reality it is not. My internet was cut off today for high usage while I was out of town with no wifi for six weeks. If you call customer service all they do is send you to some bogus recorded message that states that they implemented this on May 31, 2013. The problem is they did such without notifying their customers. This is outrageous, why pay for unlimited if that is not what you are truly getting. If you have straight Talk or are considering getting it I strongly urge you to consider this when purchasing. They will not reimburse me for the false advertisement and they refuse to turn the internet service back on my phone until this service plan runs out in July. I purchased the three month plan prior to leaving for training and was never informed and cannot find any form of notification. They say my only other option is to buy a new BYOP sim card from them at an additional cost. This is truly one of the worst customer service departments, I have ever spoke to!
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Author
Location
Mineola, Texas
Review #415400 is a subjective opinion of poster.
8 comments
Ishu have been a straighttalk customer for quite a while now, and I must say that their "unlimited" data plan is definately not unlimited! I have had my internet access totally shut off before, so I contacted the company. I spent 4 hours repeatedly calling or being put...
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Anonymous
#658279

I hate the fact tht i will b on the internet and i get the page not available, and i cant go anywhere else from that. The video streaming is horrible! My proclaim just got se...

Author
Location
Dallas, Texas
Tags
  • straighttalk customer
Review #409024 is a subjective opinion of poster.
2 comments
ST has THE WORST customer service in the entire WORLD. Their phone service is the cheapest fOR NOW, but God forbid you need service. You might as well call some zombie from mars. He might understand what you are saying. In my last call to them, I asked the supervisor,...
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Anonymous
#723443

I HATE straight talk CS. This was a convo I just had. Prescott has entered the session. Briana: Cannot complete transaction. Straighttalk will not allow me to update my debit ...

Author
Location
Plano, Texas
Review #405377 is a subjective opinion of poster.
0 comments
I went to Straight talk because they advertise "unlimited data" and I use a lot of data for work, so I thought I would save myself a lot of money. Well after only one week, my data speeds were throttled so badly, that I could barely use the internet, then after two...
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Author
Location
Texarkana, Texas
Loss
$150
Tags
Review #376604 is a subjective opinion of poster.
0 comments

Straight Talk Wireless in Dallas, Texas - STRAIGHT TALK PHONE SERVICE SUCKS!

my phone won't activate. I can't call customer service becasue I can't make any calls on my phone. I sent them an e-mail. They responded from an automatic system that I cannot respond to that they make take up to 5 days to respond to me. I had to wait until the next day to call customer service from my work phone. As I write this, I have been on hold for 1 hour already. Still holding. I'm bombarding them with e-mails. This is really frustrating. I had cricket, and I think I'm going back to them. They helped me set up my phone right away and I could call customer service immediately even before I had a phone number. I could also get internet constantly, on the bus, anywhere - forget it with Straight Talk. the only time I can get internet is when I'm getting my Time Warner Cable wireless in my apartment. $45 for nothing. I guess you get what you pay for. This has been very insulting. I hope people listen to this and that we shut them down. Straight Talk - YOU SUCK!
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Author
Location
Dallas, Texas
Review #370732 is a subjective opinion of poster.
0 comments

Straight Talk Wireless in Vernon, Texas - Can't call to even complain

I now own a $200.00 paper weight as far as I am concerned. I cannot call out on my phone I bought from wal-Mart straight talk. This has gone on for 4 weeks. They can get their money out of my checking acct. without no problems each month. I am worn out trying to get this resolved. ST will make a *** load of money and drop out of sight. Again another consumer screwed and didn't even get a kiss. Thanks for nothing. I would call and complain but I can't. Hope I don,t need 911.
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Author
Location
Vernon, Texas
Loss
$250
Review #358880 is a subjective opinion of poster.
1 comment

Straight Talk Wireless in Pasadena, Texas - Straighttalk sucks signt up because of wallmart

i had bad service for most of yr.i went from $30 to $45 and did no better you could look up my problems my phone #281-386-5130. i wanted straight talk to credit my debit card and they said it was longer than 30days i told them i would contact the fraud acc. at the bank and call wallmart. the only reason i got the phone was because of wallmart standing behind.did i mention i went to five phones.on 9-25-12 they deducted $50.54 from my debit acc. which was supposed to deduced on 10-01
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Author
Location
Pasadena, Texas
Review #353597 is a subjective opinion of poster.
2 comments

Straight Talk Wireless in Dallas, Texas - Getting Service /Tech Support

Unable to set up auto refill (today) online and auto phone service is poor. Have Great service as long as I can keep my phone activated. thanks for letting me vent... Just purchased a new phone, Motorola Flip Phone, and after numerous attempts (online) the service was transferred from my old phone except for information (i.e. pics, contact info, folders, etc.). Had NO phone service for 2 days, called numerous times, getting your automated service and it could not resolve my problem. You deactivated my old phone before activating my new phone. Please tell me you can transfer my old phone info, i.e. pics, contact numbers, folders to my new phone?
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Author
Location
Dallas, Texas
Review #349529 is a subjective opinion of poster.
4 comments

Straight Talk Wireless in Plano, Texas - Huawei & Striaght Talk-on my 3rd dysfuncional phone, will not refund price

I bought a Huawei Android/Straight Talk Phone thru Walmart, the first one did not keep a signal & kept shutting down, returned to Walmart for another, that phone died in 2 days, Straight Talk will not refund my money. Last Sunday my phone went dead with the message "Keyboardprogramming has stopped". Couldn't access ANYTHING. Monday I was very sick but had no way of calling for help because this is the only phone I have and RELY on. Tuesday I went back to Walmart so I could use their phone to call Customer Service. After finallly agreeing that my phone was effed they are sending me a new phone in 3-5 days. I asked that they send it overnight, they would not do that. They asked for another phone # where I could be reached. COME ON! I asked them do they expect their customers to keep a back up phone? I have anold Bet 10 phone I had to but time for to use while I wait for my 150.00 Android phone to be reolaced. I want my money back, Straight Talk & Huawei are the woest, do not buy. Filing complaints w BBB & FCC
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Author
Location
Plano, Texas
Loss
$150
Review #347667 is a subjective opinion of poster.
2 comments

Straight Talk Wireless in Houston, Texas - Straight Talk is ***

I purchased a straight talk phone about a month ago and did not hat the money at the time for the activation card, so when my boyfriend bought me the card tonight i called to activate my phone and they told me it was unable to be activated due to some problems at the register when i bought it so now im out over 100 for the phone and my boyfriend is out 50 for this *** card... STRAIGHT TALK SUCKS...dont ever purchase from them.... They are nothing but a piece of *** company *** artists that take you for every penny your worth...
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Author
Location
Houston, Texas
Loss
$170
Review #345552 is a subjective opinion of poster.