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1.0
Details
I have been with yall since the beginning & got many people on straight talk. Now im standing outside to write this. Straight talk what the *** happened? I have around 20 days left & I will be leaving straight talk for good. People get tired of the same ole *** over &...
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1 comment
MariaST
#1773930

Hi GainfulStaffordshireBullTerrier. This is Maria from Straight Talk Wireless.

We sincerely apologize for the hassle that you've been through with our service. It is never our intention to let you feel such frustration. We value you as one of our long-term subscribers. We'd like to speak with you to fully investigate your concern and straighten things out.

Rest assured that we'll do our best to reconnect your phone to our network and reinstate your good service reception. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1700285 Review #1700285 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Straight Talk Wireless - 2g Throttling

Update by user Jun 04

FINALLY the problem was resolved. After 3 escalations the representative was finally able to determine that the problem was a result of a billing address miss match issue that caused the data not to be provisioned in the network. I thanked him and appreciated him for...

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2 comments
MariaST
#1697357

Hi dgroves. This is Maria from Straight Talk Wireless.

We do apologize for the inconvenience that you had experienced with our service. Let us further discuss and check the account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1550620 Review #1550620 is a subjective opinion of poster.
We noticed you are using a phone that is impacted by network changes that are happening at the end of the year. You are eligible for a discount on a new phone that takes advantage of the improved network immediately. Please visit yourphoneupgrade.com/straighttalk to...
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3 comments
MariaST
#1692676

Hi PissedConsumer1543920. This is MariaST from Straight Talk Wireless.

The major carriers are continually improving their networks, and we need to migrate all customers currently using (or plan to use) non-VoLTE devices. With a new VoLTE device, you will experience high definition voice calls and be able to talk and use data services at the same time. Please contact us as soon as possible, so we can check if we are able to give you either a free phone or a discount towards the purchase of a new VoLTE phone. Our apologies for the trouble that this upgrade may cause.

You can chat with us live at http://bit.ly/2CuBvXO or by texting CHAT to 611611 to get further assistance. For your convenience, our representatives are available Monday – Sunday from 8:00 AM to 11:45 PM EST.

Text HELP to 611611 to use our self-service menu. Thank you.

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Review
#1543920 Review #1543920 is a subjective opinion of poster.
1.6
Details
I signed up for 6 months service after I was told my phone is compatible with their network. Then I was having problems with texting and receiving calls. Then I was told my phone is NOT compatible with their network. When I asked for a refund of the remaining 6 months,...
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2 comments
MariaST
#1640140

Hi TrustingCrestedPenguin. This is Maria from Straight Talk Wireless and I have read your post here.

I deeply apologize for the inconvenience we may have caused you but I do believe that we can resolve your concern. Please allow us to review your account and further investigate what happened with your phone service. You can chat with us at http://bit.ly/2CuBvXO for further assistance. We look forward to helping you fix the problem.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1462378 Review #1462378 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Refund department will not issue a refund
Reason of review
Not as described/ advertised
Im hacked bad had service over 3 weeks and not abke to make or recieve apps or calls 740 541 9802 its beyond horrible 30 years of photis my kids life my late mom my grandson my docs im cur off from everything google its horrible the embarrassing things they have done...
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1 comment
MariaST
#1629494

Hi. I'm Maria from Straight Talk Wireless.

We apologize for the trouble this has caused you. For further assistance, please click on this link http://bit.ly/2lHoBuo to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-836-2368. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1447690 Review #1447690 is a subjective opinion of poster.

Straight Talk Wireless in Austin, Texas - Unlimited Data

2.0
Details
Unlimited data i use aot a data for work looking up materials so I bought 55 dollar plan says unlimited talk data text I still have 15 days before i need to renew for another month an they said i went over data limit in 15 days an turn off my data completely cant use phone have try find a wifi in a small town is not going to happen
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1 comment
MariaST
#1691310

Hi,ChillyRiverDolphin981. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1413150 Review #1413150 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Cons
  • Dont know definition of unlimited
Reason of review
data
Loss
$55
Preferred solution
Price reduction

Straight Talk Wireless in Longview, Texas - Walmart didnt activate my phone card

I gave 60.64$ to walmart cashier and she swiped the card once and the machine told her to do it again and she didnt and handed me the receipt so i thought everything was good. But injust now tried to activate my service multiple times and it says the pin is invalid and no i dont have a receipt i threw it away walking out the store. Im not made of money so i need some kind of refund or my service back
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Review
#1390337 Review #1390337 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Reason of review
Damaged or defective
2.4
Details
Straight talk sold me a phone that came with a built-in hot-spot feature and suspended my data saying I "violated" their terms and agreements by using the hot-spot feature that came with the phone they sold me. I had purchased the phone several months ago and had been...
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Review
#1389880 Review #1389880 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Service is very poor very verry poor
  • Representative arrogance
  • Product or service quality
Reason of review
Poor customer service
Tags
  • cellphones walmart
  • staff training
1.6
Details
Humbly seeking advice, I have been a loyal customer to ST for over 12 years. About 8 months ago, due to a clerical error on their part, my zip code was changed. After 3 weeks of phone calls, texts, Etc... The only response I get is that if they change my ZIP code back...
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4 comments
MariaST
#1567073

Hi, RemarkableDolphin236. This is Maria from Straight Talk Wireless.

Thank you for being a loyal customer despite your bad experience on the sudden change of your phone number. Allow us to gather some information so that we can find a solution on how to fix it. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

On the other hand, you can visit our website to check the available phones that we offer. Just click this link https://shop.straighttalk.com/shop/en/straighttalk/phones and it will direct you to the page.

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Review
#1362539 Review #1362539 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Straight Talk Wireless in Austin, Texas - The torementing evil night mare

5.0
Details
This happened to me and lasted 3 months.. long story short my marriage was almost ruined.. pretending to be someone is pure evil and I’m looking to sue straight talk.. my email address is dennyheather43@gmail.com
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Review
#1149585 Review #1149585 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Problems with payment