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Straight Talk Wireless - 2g Throttling

Update by user Jun 04

FINALLY the problem was resolved. After 3 escalations the representative was finally able to determine that the problem was a result of a billing address miss match issue that caused the data not to be provisioned in the network. I thanked him and appreciated him for...

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2 comments
MariaST
#1697357

Hi dgroves. This is Maria from Straight Talk Wireless.

We do apologize for the inconvenience that you had experienced with our service. Let us further discuss and check the account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1550620 Review #1550620 is a subjective opinion of poster.
We noticed you are using a phone that is impacted by network changes that are happening at the end of the year. You are eligible for a discount on a new phone that takes advantage of the improved network immediately. Please visit yourphoneupgrade.com/straighttalk to...
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3 comments
MariaST
#1692676

Hi PissedConsumer1543920. This is MariaST from Straight Talk Wireless.

The major carriers are continually improving their networks, and we need to migrate all customers currently using (or plan to use) non-VoLTE devices. With a new VoLTE device, you will experience high definition voice calls and be able to talk and use data services at the same time. Please contact us as soon as possible, so we can check if we are able to give you either a free phone or a discount towards the purchase of a new VoLTE phone. Our apologies for the trouble that this upgrade may cause.

You can chat with us live at http://bit.ly/2CuBvXO or by texting CHAT to 611611 to get further assistance. For your convenience, our representatives are available Monday – Sunday from 8:00 AM to 11:45 PM EST.

Text HELP to 611611 to use our self-service menu. Thank you.

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Review
#1543920 Review #1543920 is a subjective opinion of poster.
1.6
Details
I signed up for 6 months service after I was told my phone is compatible with their network. Then I was having problems with texting and receiving calls. Then I was told my phone is NOT compatible with their network. When I asked for a refund of the remaining 6 months,...
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2 comments
MariaST
#1640140

Hi TrustingCrestedPenguin. This is Maria from Straight Talk Wireless and I have read your post here.

I deeply apologize for the inconvenience we may have caused you but I do believe that we can resolve your concern. Please allow us to review your account and further investigate what happened with your phone service. You can chat with us at http://bit.ly/2CuBvXO for further assistance. We look forward to helping you fix the problem.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1462378 Review #1462378 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Refund department will not issue a refund
Reason of review
Not as described/ advertised
Im hacked bad had service over 3 weeks and not abke to make or recieve apps or calls 740 541 9802 its beyond horrible 30 years of photis my kids life my late mom my grandson my docs im cur off from everything google its horrible the embarrassing things they have done...
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1 comment
MariaST
#1629494

Hi. I'm Maria from Straight Talk Wireless.

We apologize for the trouble this has caused you. For further assistance, please click on this link http://bit.ly/2lHoBuo to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-836-2368. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1447690 Review #1447690 is a subjective opinion of poster.

Straight Talk Wireless in Austin, Texas - Unlimited Data

2.0
Details
Unlimited data i use aot a data for work looking up materials so I bought 55 dollar plan says unlimited talk data text I still have 15 days before i need to renew for another month an they said i went over data limit in 15 days an turn off my data completely cant use phone have try find a wifi in a small town is not going to happen
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1 comment
MariaST
#1691310

Hi,ChillyRiverDolphin981. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1413150 Review #1413150 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Cons
  • Dont know definition of unlimited
Reason of review
data
Loss
$55
Preferred solution
Price reduction
1.6
Details
Humbly seeking advice, I have been a loyal customer to ST for over 12 years. About 8 months ago, due to a clerical error on their part, my zip code was changed. After 3 weeks of phone calls, texts, Etc... The only response I get is that if they change my ZIP code back...
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4 comments
MariaST
#1567073

Hi, RemarkableDolphin236. This is Maria from Straight Talk Wireless.

Thank you for being a loyal customer despite your bad experience on the sudden change of your phone number. Allow us to gather some information so that we can find a solution on how to fix it. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

On the other hand, you can visit our website to check the available phones that we offer. Just click this link https://shop.straighttalk.com/shop/en/straighttalk/phones and it will direct you to the page.

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Review
#1362539 Review #1362539 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
3.3
Details
I recently purchased 2 straight talk lg stylo 2 for 150 dollars a piece and neither is scanned properly i have been with straight talk for 10+ years i never once thought about keeping the receipt.. How can this continue to happen to people? I have absolutely...
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5 comments
Anonymous
#1716527

I also got a complete piece of junk, phone 3 months old, does not receive calls, no voicemail, goes out constantly.

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Review
#947516 Review #947516 is a subjective opinion of poster.
Reason of review
Poor customer service
2.5
Details
I tried to switch my elderly father to a straight talk smartphone at his request. At first they had difficulty transferring his old number. When they finally activated his new smartphone they gave him the wrong number. When I called to report the error they said they...
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1 comment
MariaST
#1234857

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#947039 Review #947039 is a subjective opinion of poster.
Service
Straight Talk Wireless Samsung Cell Phone Activation
Reason of review
Poor customer service
3.7
Details
The customer service dept in this company is the worst that i have encountered in civilized world.They sold to me a prepaid $30 card that would not load any minutes and they would not refund the money or load my money's worth in minutes.Customer service supervisor was...
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1 comment
MariaST
#1233261

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#944202 Review #944202 is a subjective opinion of poster.
Product
Straight Talk Wireless Prepaid Sim Card
Pros
  • Reliability
  • Affordability
Cons
  • Illegal deactivation
  • Quaility of language
  • No customer complaint department
Reason of review
Return, Exchange or Cancellation Policy

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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1.7
Details
For the last few months I have been dealing with a issue with Straight Talk concerning a replacement phone Brand: LG Stylo 2 Model : lgl82vl S/N: 603CYZP0029565 IMEI: 55865-07-025665-3 I purchased this phone and joined Straight Talk. At that time I had the phone...
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1 comment
MariaST
#1224689

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#932205 Review #932205 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Order processing issue