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1 comment
2.0
Details
Unlimited data i use aot a data for work looking up materials so I bought 55 dollar plan says unlimited talk data text I still have 15 days before i need to renew for another month an they said i went over data limit in 15 days an turn off my data completely cant use...
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MariaST
Straight Talk Wireless Verified Representative
#1691310

Hi,ChillyRiverDolphin981. I'm Maria from Straight Talk. We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the fu...

Author
Location
Austin, Texas
Cons
  • Dont know definition of unlimited
Reason of review
data
Loss
$55
Preferred solution
Price reduction
Review #1413150 is a subjective opinion of poster.
1 comment
2.5
Details
I tried to switch my elderly father to a straight talk smartphone at his request. At first they had difficulty transferring his old number. When they finally activated his new smartphone they gave him the wrong number. When I called to report the error they said they...
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MariaST
Straight Talk Wireless Verified Representative
#1234857

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent. For yo...

Author
Location
Dallas, Texas
Reason of review
Poor customer service
Review #947039 is a subjective opinion of poster.
1 comment
3.7
Details
The customer service dept in this company is the worst that i have encountered in civilized world.They sold to me a prepaid $30 card that would not load any minutes and they would not refund the money or load my money's worth in minutes.Customer service supervisor was...
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MariaST
Straight Talk Wireless Verified Representative
#1233261

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent. For yo...

Author
Location
Arlington, Texas
Pros
  • Reliability
  • Affordability
Cons
  • Illegal deactivation
  • No customer complaint department
  • Quaility of language
Reason of review
Return, Exchange or Cancellation Policy
Review #944202 is a subjective opinion of poster.
1 comment
1.0
Details
Nothing more but a thieving company that has a bunch of ppl dumber that a box of rocks working for them.. It is all a scam.. And we have fell prey to it.. My phone pen broke.. They said send it in for replacement,, it took over a month to get my phone.. And they sent...
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MariaST
Straight Talk Wireless Verified Representative
#1204756

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Livingston, Texas
Cons
  • Service is very poor very verry poor
  • Being lied to about tracking info
  • Misleading info from every agent as well as refund promises
Reason of review
Bad quality
Review #908087 is a subjective opinion of poster.
1 comment
1.1
Details
Refilled my straight talk for $45. My Gmail account was disabled the next morning, because it was hacked into by someone overseas, and gained my number. I lost all my Google previleges, such as Amazon movies i purchased, Prime music and videos. Called several numbers...
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MariaST
Straight Talk Wireless Verified Representative
#1198400

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Willis, Texas
Review #899386 is a subjective opinion of poster.
1 comment
2.7
Details
Straighttalk Wireless Is A JOKE! So RUDE AND LIERS! They Do NOT take responsibility for themselves or honor what they say they will do when u go without a phone for over a month. I had to call 2 or 3 times a week for 3 weeks in a row and everytime i had to explain the...
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MariaST
Straight Talk Wireless Verified Representative
#1188947

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Whitney, Texas
Reason of review
Poor customer service
Review #887368 is a subjective opinion of poster.
1 comment
1.2
Details
I have been 1 month now trying to get a correct SIM card that was always being sent, 1 week ago another one was sent (never arrived) as first *** gave me a new number and I specifically asked for a number transfer, then couldn't use that card anymore because it was...
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MariaST
Straight Talk Wireless Verified Representative
#1136505

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Marble Falls, Texas
Cons
  • Aweful
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #819862 is a subjective opinion of poster.
1 comment
1.0
Details
horrible customer service will not be back he lost three customers will not refill my 3 phones I have with Straight Talk
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MariaST
Straight Talk Wireless Verified Representative
#1129534

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Dallas, Texas
Reason of review
Poor customer service
Review #811836 is a subjective opinion of poster.
2 comments
1.0
Details
I recently decided to switch from virgin mobile to straight talk. The first phone I bought worked great for 4 days then just froze up. Returned it for another one. Worked great for about 1 week. Now even though I have plenty of high speed data left data speeds are 1 g...
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Anonymous
#1115019

*** u Maria. Youre not even a real person. Youre a bot. Verizon bound. Im the type of consumer that gives businesses one shot with my money. Bye.

Author
Location
Addison, Texas
Reason of review
Damaged or defective
Review #793951 is a subjective opinion of poster.

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

Latest Question

Straight Talk Wireless Questions
1 comment
4.3
Details
I bought my straight talk phone in november2015 it has been great. I refilled in feb.2016 and my internet has been slow. It wont hardly load anything. Cant watch videos or load songs. Please fix this.
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MariaST
Straight Talk Wireless Verified Representative
#1108303

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Bullard, Texas
Reason of review
Bad quality
Review #785541 is a subjective opinion of poster.