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We noticed you are using a phone that is impacted by network changes that are happening at the end of the year. You are eligible for a discount on a new phone that takes advantage of the improved network immediately. Please visit yourphoneupgrade.com/straighttalk to...
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3 comments
MariaST
#1692676

Hi PissedConsumer1543920. This is MariaST from Straight Talk Wireless.

The major carriers are continually improving their networks, and we need to migrate all customers currently using (or plan to use) non-VoLTE devices. With a new VoLTE device, you will experience high definition voice calls and be able to talk and use data services at the same time. Please contact us as soon as possible, so we can check if we are able to give you either a free phone or a discount towards the purchase of a new VoLTE phone. Our apologies for the trouble that this upgrade may cause.

You can chat with us live at http://bit.ly/2CuBvXO or by texting CHAT to 611611 to get further assistance. For your convenience, our representatives are available Monday – Sunday from 8:00 AM to 11:45 PM EST.

Text HELP to 611611 to use our self-service menu. Thank you.

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Review
#1543920 Review #1543920 is a subjective opinion of poster.
2.5
Details
I tried to switch my elderly father to a straight talk smartphone at his request. At first they had difficulty transferring his old number. When they finally activated his new smartphone they gave him the wrong number. When I called to report the error they said they...
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1 comment
MariaST
#1234857

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#947039 Review #947039 is a subjective opinion of poster.
Service
Straight Talk Wireless Samsung Cell Phone Activation
Reason of review
Poor customer service
1.0
Details
horrible customer service will not be back he lost three customers will not refill my 3 phones I have with Straight Talk
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1 comment
MariaST
#1129534

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#811836 Review #811836 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
4.0
Details
Well every since i have been with yalls serivece i have spent $350 and still dont have no phone and every time i called some one always tell me something diffrent and there i go spending more money and the service people are very rude and i think i should just get my...
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1 comment
MariaST
#1108325

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#780715 Review #780715 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Pricing issue

Straight Talk Wireless - Service Transfer Review

i am sick of dealing with the incompitance of thier outsourced customer service reps in the philipines. i have been a customer of straight talk for as long as i can remember and thats about to end! Complete B.S. to have to wait 24 hours to transfer service and number to my new phone. and when asked why so long they avade answering. TOTAL INCOMPENTENCE.
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1 comment
MariaST
#892416

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW. Thanks.

Review
#551644 Review #551644 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Ishu have been a straighttalk customer for quite a while now, and I must say that their "unlimited" data plan is definately not unlimited! I have had my internet access totally shut off before, so I contacted the company. I spent 4 hours repeatedly calling or being put...
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8 comments
Anonymous
#658279

I hate the fact tht i will b on the internet and i get the page not available, and i cant go anywhere else from that. The video streaming is horrible! My proclaim just got sent back because its being replaced but because of all these experiences /fomments im scaredill just get bs from them.

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Review
#409024 Review #409024 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Tags
  • straighttalk customer

Straight Talk Wireless in Dallas, Texas - STRAIGHT TALK PHONE SERVICE SUCKS!

my phone won't activate. I can't call customer service becasue I can't make any calls on my phone. I sent them an e-mail. They responded from an automatic system that I cannot respond to that they make take up to 5 days to respond to me. I had to wait until the next day to call customer service from my work phone. As I write this, I have been on hold for 1 hour already. Still holding. I'm bombarding them with e-mails. This is really frustrating. I had cricket, and I think I'm going back to them. They helped me set up my phone right away and I could call customer service immediately even before I had a phone number. I could also get internet constantly, on the bus, anywhere - forget it with Straight Talk. the only time I can get internet is when I'm getting my Time Warner Cable wireless in my apartment. $45 for nothing. I guess you get what you pay for. This has been very insulting. I hope people listen to this and that we shut them down. Straight Talk - YOU SUCK!
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Review
#370732 Review #370732 is a subjective opinion of poster.

Straight Talk Wireless in Dallas, Texas - Getting Service /Tech Support

Unable to set up auto refill (today) online and auto phone service is poor. Have Great service as long as I can keep my phone activated. thanks for letting me vent... Just purchased a new phone, Motorola Flip Phone, and after numerous attempts (online) the service was transferred from my old phone except for information (i.e. pics, contact info, folders, etc.). Had NO phone service for 2 days, called numerous times, getting your automated service and it could not resolve my problem. You deactivated my old phone before activating my new phone. Please tell me you can transfer my old phone info, i.e. pics, contact numbers, folders to my new phone?
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2 comments
Anonymous
#551498

If there business model is to sucker people in with a cheap price and a no money back guarantee, then frustrate them until they go to an other company it worked.

Have fun with your month and a half profit straight talk.

save money...get what you pay for.

Anonymous
#551497

If there business model is to sucker people in with a cheap price and a no money back guarantee, then frustrate them until they go to an other company it worked.

Have fun with your month and a half profit straight talk.

save money...get what you pay for.

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Review
#349529 Review #349529 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
For anyone that wants to buy a streight talk phone watch out for their *** custumor service that has no idea what so ever when it comes to out rages on their tours or anything! I had called them over 105 times just to fix the problem with my phone of no signal went...
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Review
#319332 Review #319332 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Loss
$125

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

Compare Straight Talk Wireless to

Total Wireless
Total Wireless
682 reviews
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Thanks to the dumb customers from the United States many people from other countries like Bogota, Guatemala and the Philippines have a job.. Thanks to all you fat, lazy, dumb spoon fed wanna be people from the US we all have a job.. =) Thanks to the dumb customers...
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4 comments
Anonymous
#395198

well, if you want to keep your precious jobs that you got thanks to the dumb customers from the United States you should learn how to speak NORMAL English you freaks!!! I cannot understand anything when you speak "English" with your nasty accent!!! I do not know who hired you!!!

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Review
#263445 Review #263445 is a subjective opinion of poster.
Loss
$100