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3 comments
2.3
Details
I also bought the BYOT activation kit from Walmart, & had the same issues of being disconnected after 30+ minutes on the phone. It has been 5 days now and still no service. I am planning go going back to AT&T. I suggest that tablet service from StraightTalk...
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Anonymous
#1037169

time of service has run out.

Author
Location
Levelland, Texas
Cons
  • Customer service unable or unwilling to help
Reason of review
Poor customer service
Loss
$30
Preferred solution
Deliver product or service ordered
Review #687750 is a subjective opinion of poster.
1 comment
1.0
Details
Ive been on and off the phone with st customer care for 9 hours now and they keep telling me the to do the same thing. They say my phone is activated and i have funds on my account, but my phone is still not working. Ive been told to update my phone software but i cant...
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MariaST
Straight Talk Wireless Verified Representative
#1015957

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Amarillo, Texas
Cons
  • Refusal to unlock phone
  • Rudeness of customer service
  • Being lied to
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
Tags
  • Straight Talk STEAL your Money
Review #677520 is a subjective opinion of poster.
1 comment
2.3
Details
I just received my replacement phone after waiting on them for 2 weeks to send an empty box that I then had to return my phone in and once they received and evaluated my phone, I was sent out the replacement. First, the 2 CSR that i spoke with did not want to give my 2...
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MariaST
Straight Talk Wireless Verified Representative
#1010162

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Irving, Texas
Reason of review
Poor customer service
Loss
$1210
Preferred solution
Deliver product or service ordered
Review #669090 is a subjective opinion of poster.
2 comments
I have used a 1GB straight talk data plan when I travel for several months without a problem. Recently, I bought a 1GB data plan and activated it and then updated the APN as instructed on the Straighttalk website. I have not been able to connect to the internet with...
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Anonymous
#1009082

Same thing. Numerous calls, chats, hang ups, etc. They keep quoting mantra, "we are updating system, you will have to update your APN settings in order to continue using data...

Author
Location
Austin, Texas
Reason of review
Bad quality
Review #656361 is a subjective opinion of poster.
4 comments
Again, I am on the phone with another *** from Straight Talk. I was on hold for nearly an hour for a supervisor before the CSR (that's a laugh) disconnected the call. The second call, I have been on hold for over an hour waiting for a supervisor to supposedly finish...
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Anonymous
#983100

Straight talk sucks! They are beating me out of money! The service is horrible! I just added a service plan. There is no way in *** that I went over my data limit already!...

Author
Location
Houston, Texas
Reason of review
All of the above
Review #633723 is a subjective opinion of poster.
1 comment
2.4
Details
I bought a bring ur own phone kit. and call the 1877 number to get them to help me access the sim card. And low and behold the guys ask for my access card number i give it and my phone never got connected. I called back and i had to purchase a new access code card. And...
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MariaST
Straight Talk Wireless Verified Representative
#975760

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Garland, Texas
Reason of review
Pricing issue
Review #626019 is a subjective opinion of poster.
6 comments
1.0
Details
I'm going to travel overseas and want to take my phone, so I'll need an unlock code to use a different SIM. After wasting a long, long time with a phone rep, my call was finally upgraded to someone who said it cannot be done. No explanation would be given. I take...
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Anonymous
#1034080

Why waste any more of your time, anon? *** the bullet and buy a real unlocked phone like a Nexus or Moto and go with a provider that won't give you the run around. That's wha...

Author
Location
San Antonio, Texas
Pros
  • Cell phone
  • Price
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #621499 is a subjective opinion of poster.
1 comment
1.0
Details
My phone has not been working properly for the past month. I called and talked to Daniel. He fixed my phone, told me to dial *22890 and then told me if my phone was working properly to call back and I would receive my free month of service. So I did that. The next...
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MariaST
Straight Talk Wireless Verified Representative
#969726

Hi! I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your pro...

Author
Location
Port Neches, Texas
Cons
  • Customer service staff
  • Rudeness of customer service
  • Misleading terms of service
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
Review #606948 is a subjective opinion of poster.
0 comments

Straight Talk Wireless Phone Service Review

Straighttalk automated service added my refill to someone elses phone number. I input my phone number, he repeated it. Then, asked for the service pin. Then said thank you, your refill has been added to some other number. The customer service rep says there is nothing they or i can do about it.
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Author
Location
Houston, Texas
Reason of review
Problems with payment
Review #606475 is a subjective opinion of poster.
3 comments
1.8
Details
Called in to refill minutes. A represenative assisted me and input the wrong number then had to transfer me 4 times to hear the same *** about they could not fix they guff up and I would have to eat the 50.00. What the ***....
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Anonymous
#941190

Please help me than i love stright talk i even got a lg stight talk phone if my internet keep running slow after the 50 dollars a month I'm look else where

Author
Location
Strawn, Texas
Reason of review
Poor customer service
Review #590571 is a subjective opinion of poster.