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1.0
Details
horrible customer service will not be back he lost three customers will not refill my 3 phones I have with Straight Talk
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1 comment
MariaST
#1129534

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#811836 Review #811836 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service

Straight Talk Wireless - Alcatel One Touch Pop Star Review from Addison, Texas

1.0
Details
I recently decided to switch from virgin mobile to straight talk. The first phone I bought worked great for 4 days then just froze up. Returned it for another one. Worked great for about 1 week. Now even though I have plenty of high speed data left data speeds are 1 g at best. SEVERE battery drain issues even when phone isnt being used. Customer service always finds a reason why they cant trouble shoot it. Straight talk you SUK. Going to Verizon next week.
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2 comments
Anonymous
#1115019

*** u Maria. Youre not even a real person.

Youre a bot. Verizon bound.

Im the type of consumer that gives businesses one shot with my money. Bye.

MariaST
#1114916

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#793951 Review #793951 is a subjective opinion of poster.
Reason of review
Damaged or defective
I have been with st for a very long time and was very satisfied up until recently the last yr or so the customer service has been getting worse and worse each time i have to talk to them now my data is so slow it might as well be non existent this is ridiculous im...
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1 comment
MariaST
#1108846

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#786511 Review #786511 is a subjective opinion of poster.
Reason of review
Poor customer service

Straight Talk Wireless - Internet Service Review from Bullard, Texas

4.3
Details
I bought my straight talk phone in november2015 it has been great. I refilled in feb.2016 and my internet has been slow. It wont hardly load anything. Cant watch videos or load songs. Please fix this.
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1 comment
MariaST
#1108303

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#785541 Review #785541 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
4.0
Details
Well every since i have been with yalls serivece i have spent $350 and still dont have no phone and every time i called some one always tell me something diffrent and there i go spending more money and the service people are very rude and i think i should just get my...
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1 comment
MariaST
#1108325

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#780715 Review #780715 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Pricing issue
1.2
Details
2 chat sessions, and 4 phone calls could not find anyone who knows what they've doing at straightalk. They could clearly, not care less for their customers. Despite assurances of their systems of not overcharging me. They overcharged me and it is apparently impossible...
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2 comments
MariaST
#1101533

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#778204 Review #778204 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Customer service unable or unwilling to help
  • Morons at foreign call centers
  • Misleading discount promises
Reason of review
It says free shipping promotion, then charges for it
Loss
$100
Preferred solution
Full refund
Tags
  • incompetent

Straight Talk Wireless in Abilene, Texas - My calls are intermittently being forwarded to some stranger

I have had tech support and the WalMart crew checking and they cannot find the cause. I use this phone for business and cannot afford for my clients to reach some stranger when they need to contact me. I have had my number for over 12 years, by business and webs are tied to it - so changing numbers IS NOT an option. I have been told it is a carrier issue and getting a new phone or sim card won't help. I will report to PUC, and if that does not help, I will have no alternative but to file a LARGE LAWSUIT for breach in my security.
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2 comments
Anonymous
#1103640

By now I hope you have resolved your issue, however, because it's so important to have a reliable number and it's likely a carrier issue I'd recommend buying another phone that uses a different carrier. ST actually buys service from T-Mobile, Verizon, Sprint, and AT&T and different phones are associated with different carriers.

I'd recommend buying a new phone if only just to transfer service to a new carrier for a day and then transfer it back to the old phone. Sometimes doing things like that can clear up problems like what you are experiencing. Then return the phone you just purchased for a refund or maybe keep the new phone and return the old one if it's still returnable.

It's not a great solution I know, but sometimes you gotta do what you gotta do. When I transferred my service from a ST phone that used Verizon to one that used T-Mobile the transfer only took a few minutes, but your mileage may vary.

MariaST
#1098444

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#774647 Review #774647 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Unlimited plan has served me well
  • Cheaper rates and no contracts
  • I could go almost anywhere in the us and use my phone
Reason of review
My calls are being redirected without permission.
Preferred solution
FIX IT!!!!!!!!!!!!!!!!!!!!!

Straight Talk Wireless Cell Phone Service Review from Taylor, Texas

2.0
Details
Do not take your cell phone number to Straight talk wireless if you want to keep it. I brought my number over from verizon and used their service for over five years. Then when i wanted to switch providers the moment cricket tried to port my number over they had no account history for me and my number was inactive, when i called five minutes before that for the account pin there was no issue. If you do ever need to talk to customer service , good luck getting some one who understands english if you can even understand them. They put my card on autobilling two times after i instructed them not to. I had to have the bank put a permant block to get it to stop. The unlimited internet is a joke, half the time when you try to use it the response is the website is not responding. Would not go back to them again.
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1 comment
MariaST
#1096486

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#771478 Review #771478 is a subjective opinion of poster.
Reason of review
Poor customer service

Straight Talk Wireless Phone Service Review

2.1
Details
Someone hacked straightalks system and the hacker changed my phone and straighttalk says theirs nothing they can do about it. Ive haf this phone number for over 5 years. They say they have no security set to protect their customers. Anyone with your phone number can change it. I an cancelling this service!!!!
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Review
#726960 Review #726960 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service

Other Product Review

I agree with others customer service stinks! Operators barely speak english! Understand less! It can take hours and multiple phone to get anything done!
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Review
#721649 Review #721649 is a subjective opinion of poster.
Reason of review
Poor customer service