State: Texas Product: Straight Talk Wireless Phone Service Clear all filters (15 of 371 reviews match)
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1.6
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I signed up for 6 months service after I was told my phone is compatible with their network. Then I was having problems with texting and receiving calls. Then I was told my phone is NOT compatible with their network. When I asked for a refund of the remaining 6 months,...
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2 comments
MariaST
#1640140

Hi TrustingCrestedPenguin. This is Maria from Straight Talk Wireless and I have read your post here.

I deeply apologize for the inconvenience we may have caused you but I do believe that we can resolve your concern. Please allow us to review your account and further investigate what happened with your phone service. You can chat with us at http://bit.ly/2CuBvXO for further assistance. We look forward to helping you fix the problem.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1462378 Review #1462378 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Refund department will not issue a refund
Reason of review
Not as described/ advertised
1.0
Details
horrible customer service will not be back he lost three customers will not refill my 3 phones I have with Straight Talk
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1 comment
MariaST
#1129534

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#811836 Review #811836 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
4.0
Details
Well every since i have been with yalls serivece i have spent $350 and still dont have no phone and every time i called some one always tell me something diffrent and there i go spending more money and the service people are very rude and i think i should just get my...
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1 comment
MariaST
#1108325

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#780715 Review #780715 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Pricing issue

Straight Talk Wireless in Abilene, Texas - My calls are intermittently being forwarded to some stranger

I have had tech support and the WalMart crew checking and they cannot find the cause. I use this phone for business and cannot afford for my clients to reach some stranger when they need to contact me. I have had my number for over 12 years, by business and webs are tied to it - so changing numbers IS NOT an option. I have been told it is a carrier issue and getting a new phone or sim card won't help. I will report to PUC, and if that does not help, I will have no alternative but to file a LARGE LAWSUIT for breach in my security.
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2 comments
Anonymous
#1103640

By now I hope you have resolved your issue, however, because it's so important to have a reliable number and it's likely a carrier issue I'd recommend buying another phone that uses a different carrier. ST actually buys service from T-Mobile, Verizon, Sprint, and AT&T and different phones are associated with different carriers.

I'd recommend buying a new phone if only just to transfer service to a new carrier for a day and then transfer it back to the old phone. Sometimes doing things like that can clear up problems like what you are experiencing. Then return the phone you just purchased for a refund or maybe keep the new phone and return the old one if it's still returnable.

It's not a great solution I know, but sometimes you gotta do what you gotta do. When I transferred my service from a ST phone that used Verizon to one that used T-Mobile the transfer only took a few minutes, but your mileage may vary.

MariaST
#1098444

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#774647 Review #774647 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Unlimited plan has served me well
  • Cheaper rates and no contracts
  • I could go almost anywhere in the us and use my phone
Reason of review
My calls are being redirected without permission.
Preferred solution
FIX IT!!!!!!!!!!!!!!!!!!!!!

Straight Talk Wireless Phone Service Review

2.1
Details
Someone hacked straightalks system and the hacker changed my phone and straighttalk says theirs nothing they can do about it. Ive haf this phone number for over 5 years. They say they have no security set to protect their customers. Anyone with your phone number can change it. I an cancelling this service!!!!
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Review
#726960 Review #726960 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service

Straight Talk Wireless Phone Service Review

3.0
Details
If you advertised unlimited talk, text and datay at a set price monthly and a customer makes that purchase they should receive what they purchase for the entire month without change in speed otherwise that is deception, point, period, blank....
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Review
#703171 Review #703171 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Not as described/ advertised

Straight Talk Wireless in Levelland, Texas - Poor customer service

2.3
Details

Update by user Oct 08, 2015

I recently bought a 30 day data plan, and could never get service. After about three weeks of trying and getting the run a round, I ask for a rebate. I will never try to use Straight Talk again for data service.

Original review posted by user Aug 23, 2015

I also bought the BYOT activation kit from Walmart, & had the same issues of being disconnected after 30+ minutes on the phone. It has been 5 days now and still no service. I am planning go going back to AT&T. I suggest that tablet service from StraightTalk should be discounted. I will inform everyone I know,about the poor service from customer service. This is all BS. Requiring words. Bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull bull *** *** *** *** *** *** *** ***
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3 comments
Anonymous
#1037169

time of service has run out.

MariaST
#1040129
@vossm

Hi vossm. I am Maria.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

MariaST
#1023946

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

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Review
#687750 Review #687750 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Customer service unable or unwilling to help
Reason of review
Poor customer service
Loss
$30
Preferred solution
Deliver product or service ordered

Straight Talk Wireless Phone Service Review

Straighttalk automated service added my refill to someone elses phone number. I input my phone number, he repeated it. Then, asked for the service pin. Then said thank you, your refill has been added to some other number. The customer service rep says there is nothing they or i can do about it.
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Review
#606475 Review #606475 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Problems with payment
1.2
Details
This an email I sent to the address that Straight Talk gave me...It was returned undelived! Dear Gentle Person, I am unsure if my email will be even read, but I cannot stand the things that happened today as I tried to have tech support get me mobile service and...
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1 comment
MariaST
#931507

Hi Richard and Sherry. I am Maria and I work with Straight Talk.

Sorry for the trouble. For assistance with your issue, please send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#582483 Review #582483 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Run around from tech support
  • Customer service
  • Misleading terms of service
Reason of review
no mobile or internet service for days, refused to fix!
Preferred solution
Let the company propose a solution

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Reviews

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Straight Talk Wireless reviews

Straight talk wireless rip off

I bought a phone and its a cheaply. So you get what you pay for right? Right. So that's why I'm pissed. StraightTalk does not give refunds as a matter of policy. Ok so when my cheaply made phone stopped being ably to use 3G data, right after I paid for a full month of unlimited data, I called them. During the course of talking to multiple people with Indian accents, who used names like Andrew and Xavier, I knew its all off-shore. They kept me on the phone for almost 2 hours before deciding that its just my phone that is the issue and then said with an accent "I hope we have resolved your issue. Thank you for calling straight talk." I got no straight talk from them. Issue unresolved. Rip off.
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1 comment
Anonymous
#684728

:(

To all victims of Straight Talk. Please file a FCC complaint and include links from this site and others so that the FCC can do a systemic investigation into their illegal business practices.

Good luck

Review
#430984 Review #430984 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Tags
  • Customer service off shore