State: Texas Product: Straight Talk Wireless Phone Service Clear all filters (12 of 371 reviews match)
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1 comment
1.0
Details
horrible customer service will not be back he lost three customers will not refill my 3 phones I have with Straight Talk
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MariaST
Straight Talk Wireless Verified Representative
#1129534

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Dallas, Texas
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Review #811836 is a subjective opinion of poster.
1 comment
4.0
Details
Well every since i have been with yalls serivece i have spent $350 and still dont have no phone and every time i called some one always tell me something diffrent and there i go spending more money and the service people are very rude and i think i should just get my...
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MariaST
Straight Talk Wireless Verified Representative
#1108325

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Dallas, Texas
Service
Straight Talk Wireless Phone Service
Reason of review
Pricing issue
Review #780715 is a subjective opinion of poster.
2 comments
I have had tech support and the WalMart crew checking and they cannot find the cause. I use this phone for business and cannot afford for my clients to reach some stranger when they need to contact me. I have had my number for over 12 years, by business and webs are...
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Anonymous
#1103640

By now I hope you have resolved your issue, however, because it's so important to have a reliable number and it's likely a carrier issue I'd recommend buying another phone tha...

Author
Location
Abilene, Texas
Service
Straight Talk Wireless Phone Service
Pros
  • Unlimited plan has served me well
  • I could go almost anywhere in the us and use my phone
  • Cheaper rates and no contracts
Reason of review
My calls are being redirected without permission.
Preferred solution
FIX IT!!!!!!!!!!!!!!!!!!!!!
Review #774647 is a subjective opinion of poster.
0 comments

Straight Talk Wireless Phone Service Review

2.1
Details
Someone hacked straightalks system and the hacker changed my phone and straighttalk says theirs nothing they can do about it. Ive haf this phone number for over 5 years. They say they have no security set to protect their customers. Anyone with your phone number can change it. I an cancelling this service!!!!
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Author
Location
Sweeny, Texas
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Review #726960 is a subjective opinion of poster.
3 comments
2.3
Details
I also bought the BYOT activation kit from Walmart, & had the same issues of being disconnected after 30+ minutes on the phone. It has been 5 days now and still no service. I am planning go going back to AT&T. I suggest that tablet service from StraightTalk...
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Anonymous
#1037169

time of service has run out.

Author
Location
Levelland, Texas
Service
Straight Talk Wireless Phone Service
Cons
  • Customer service unable or unwilling to help
Reason of review
Poor customer service
Loss
$30
Preferred solution
Deliver product or service ordered
Review #687750 is a subjective opinion of poster.
0 comments

Straight Talk Wireless Phone Service Review

Straighttalk automated service added my refill to someone elses phone number. I input my phone number, he repeated it. Then, asked for the service pin. Then said thank you, your refill has been added to some other number. The customer service rep says there is nothing they or i can do about it.
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Author
Location
Houston, Texas
Service
Straight Talk Wireless Phone Service
Reason of review
Problems with payment
Review #606475 is a subjective opinion of poster.
1 comment
1.2
Details
This an email I sent to the address that Straight Talk gave me...It was returned undelived! Dear Gentle Person, I am unsure if my email will be even read, but I cannot stand the things that happened today as I tried to have tech support get me mobile service and...
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MariaST
Straight Talk Wireless Verified Representative
#931507

Hi Richard and Sherry. I am Maria and I work with Straight Talk. Sorry for the trouble. For assistance with your issue, please send me an email at ST.CorpResolutionTeam@straig...

Author
Location
Edinburg, Texas
Service
Straight Talk Wireless Phone Service
Cons
  • Misleading terms of service
  • Customer service
  • Being lied to
Reason of review
no mobile or internet service for days, refused to fix!
Preferred solution
Let the company propose a solution
Review #582483 is a subjective opinion of poster.
1 comment

Straight talk wireless rip off

I bought a phone and its a cheaply. So you get what you pay for right? Right. So that's why I'm pissed. StraightTalk does not give refunds as a matter of policy. Ok so when my cheaply made phone stopped being ably to use 3G data, right after I paid for a full month of unlimited data, I called them. During the course of talking to multiple people with Indian accents, who used names like Andrew and Xavier, I knew its all off-shore. They kept me on the phone for almost 2 hours before deciding that its just my phone that is the issue and then said with an accent "I hope we have resolved your issue. Thank you for calling straight talk." I got no straight talk from them. Issue unresolved. Rip off.
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Author
Location
Fort Worth, Texas
Service
Straight Talk Wireless Phone Service
Tags
  • Customer service off shore
Review #430984 is a subjective opinion of poster.
0 comments

Straight Talk Wireless - Straight talk nothing but incompetent customer service and rip

First off, my husband hasn't used or had his straight talk phone in several months. Completely damaged and cancelled. But since he was set up in the "auto pay" he has still been being charged. Call customer service a couple times and treated like dirt. Did nothing to help us. Also, put us through to the "over usage data department". Hmm, strange since the phone hasn't been in use. but charged us everything for someone else mistake. They said we haven't cancelled and we have been using that phone etc etc. They refuse to refund any money and also hung up on us. They are a horrible service to use. Their "unlimited data plan" is actually limited and you will be charged and also nothing will ever be their fault. think twice before using this service, because if you ever decide to cancel, you will get screwed. And DON'T use auto pay!!!!!
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Author
Location
Killeen, Texas
Service
Straight Talk Wireless Phone Service
Loss
$300
Tags
  • NOT unlimted data
Review #426763 is a subjective opinion of poster.
0 comments

Straight Talk Wireless - Can't call to even complain

I now own a $200.00 paper weight as far as I am concerned. I cannot call out on my phone I bought from wal-Mart straight talk. This has gone on for 4 weeks. They can get their money out of my checking acct. without no problems each month. I am worn out trying to get this resolved. ST will make a *** load of money and drop out of sight. Again another consumer screwed and didn't even get a kiss. Thanks for nothing. I would call and complain but I can't. Hope I don,t need 911.
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Author
Location
Vernon, Texas
Service
Straight Talk Wireless Phone Service
Loss
$250
Review #358880 is a subjective opinion of poster.