State: Texas Product: Straight Talk Wireless Replacement Clear all filters (3 of 38 reviews match)
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Straight Talk Wireless Replacement Review

4.0
Details
Lied to continuously, haven't received a replacement phone for over 2.5 months for a $300 phone that lasted less than a year, can't understand a word the operator is saying, they make up false names, constantly transfer you to someone else just to have to start all over again.WORST CUSTOMER SERVICE ON THE PLANET
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Review
#707790 Review #707790 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Reason of review
Poor customer service
2.3
Details
I just received my replacement phone after waiting on them for 2 weeks to send an empty box that I then had to return my phone in and once they received and evaluated my phone, I was sent out the replacement. First, the 2 CSR that i spoke with did not want to give my 2...
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1 comment
MariaST
#1010162

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#669090 Review #669090 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Reason of review
Poor customer service
Loss
$1210
Preferred solution
Deliver product or service ordered

Straight Talk Wireless in Mineola, Texas - Worst company in the world!!!!

Where does one start? Bought two phones. Lets call them A and B. A and B arrived. Talked to ***, who activated our phones, but gave phone A new number and provided us with t-mobile, which does not work where we live. Had to wait for new SIM card for A, so was unable to use A for a week. B worked but only where t-mobile could be received. ***, Jr. sent three SIM cards. We were able to get both phones on AT&T and they worked, but B could not be understood by person you called. ***, III told us we would receive new touch screen phone and B could be returned. Phone replacement never sent. Next call we talked with ***, IV who said we would only receive a shipping label for B and could not receive another phone until they received B. I think we have had it with straight talk. The lesson is don't ever deal with Straight Talk unless you want to become ***, V.
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3 comments
DontBeATwit
#1040539

A and B? One for each drug you are selling?

Not buying it, chico. Hope that helps!

Anonymous
#770879

Contract companies have a way of billing a customer if they don't return a defective phone, Straight Talk does not. That is why their policy is to return the defective phone first.

MariaST
#768309

Hi! I am Maria from Straight Talk Wireless.

I am sorry for the trouble this has caused you. Let me help you with your issue. Just send me your name, contact number and your phone serial number or cell number and we will resolve your issue right away.

Please copy and paste your comments from the blog and include it in your email. Email your info to ST.CorpResolutionTeam@straighttalk.com or you can chat with us live at http://bit.ly/16DrgbW.

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Review
#468285 Review #468285 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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