New Reviewer
1 comment

Tried to return a phone that was the wrong phone. I have been trying for 3 days, I was told by 7 customer service reps that they were sending an email with a return shipping label.

Still don't have an email from Straight Talk. I waas given a number to use at UPS, the number was no good.

I was sent to Fedex to ship same result number was not valid, was from 2019. This company is the worst.

User's recommendation: Stay away.

Product or Service Mentioned: Straight Talk Wireless Account.

Preferred solution: Deliver product or service ordered.

Straight Talk Wireless Pros: Nonthing.

Straight Talk Wireless Cons: To reach customer service is a nighmare.

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Hi Carl P. This is Maria from Straight Talk Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you. To assist you, chat with us at or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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