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My phone number could not call some people or text people and I could only get calls from 2 people tried to get it fixed said there was something wrong with my phone so to try the Sim in a different phone and the same thing happened with the other phone and then none of the people wrote notes down on my account when they said they would I take back how awesome straight talk is they all suck at their jobs and there customer service sucks, was on the phone with them for 5 hours ....... Today and 5 hours yesterday And no one could even help me they just kept passing me to person to person then I finally told them to just change my number and they hung up on me after waiting on hold of a half and hour called again and an angry guy picked up being very rude and mean and couldn't even change my number they didn't even do that right have had straight talk for about 4 -6 years now always had a problem with customer service and with my phone's in one way ...... Definitely gonna switch providers after this month

Product or Service Mentioned: Straight Talk Wireless Phone Plan.

Reason of review: Poor customer service.

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Anonymous
#1325755

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep.Mariabot is just here to give the ILLUSION of caring.

Anonymous
#1359735
@Anonymous

YOU are correct S. T.

SUCKSSSSSSSSSSSSSSSSSSS i went with TOTAL WIRELESS. I hope you find good service elsewhere

MariaST
#1324250

Hi. I’m Maria from Straight Talk Wireless.

We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.