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I have galaxy AG 13 5G that my sister paid for which is a Straight Talk phone bought at Walmart but I was told by an agent at Straight Talk Wireless that my phone is not compatible to be switched over to Straight Talk. Please explain to me why I can't switch from AT&T to Straight Talk as a carrier and their services.

Please clarify this atter with me. This would benefit greater

Monetary Loss: $4800.

Preferred solution: I need to know why I can't switch over to Straight Talk Services.

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AlexTrac

Hi stephanie p Bqf. This is Maria from Straight Talk Wireless.

We truly apologize for any trouble this has given you. This is not what we want our customers to experience. Don't be concerned. We will make every effort to resolve this issue as quickly as possible.

We will go out of our way to exceed your expectations. Regarding your concern, the main reason why you can't use your AT&T phone switch over to Straight Talk is Verizon owned this company. It seems that our system will detect either your phone is compatible or not. Once it is not compatible, you have to purchase a different device.

Unlocked or branded will do. For further assistance, please chat with us via this link http://***/6184eXcjw, or call us at 1-877-430-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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