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My grandpa has had the same number for almost 12years now and is currently with your prepaid service. As of Jan 4 his service was turned off due to the phone being too old and on 2G network.

The problem we have to transfer his number is that the guy who set it up for him has passed away along with the account pin and info for security questions. He would like to keep the number but everytime he speaks with someone they tell him they can't help without an account pin. He is willing to have it transferred to a straight talk sim card and provide new security questions and a new account pin so he can keep using the number and your service.

The phone it is currently stuck on is an LG MEID 268435****0733**** with the phone number ( 616)499****. He was told that after 30days his number will be recycled, if this is true can't it just be recycled back to him and we can set up the account again this time with all his info?

He's just looking to keep the number he's had for 12 years now and not have to change it.

Thank you for your time.


Preferred solution: Let the company propose a solution.

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Hi Leslie H. This is Sarah from Straight Talk Wireless.

We are sorry for the inconvenience. Aside from the account PIN, we can ask him other questions to verify his identity. For us to assist you, please copy this link and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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