Not resolved
1 comment

I have used straight talk for several years. I called customer service because I got a new phone and could not get the internet.

Since I pay for the unlimited plan, I wanted it fixed. I spent over an hour on the phone and then the lady told me that my phone would not accept the APN setting because my phone was a bring your own phone program. After I got off the phone a co worker took my phone and I had internet with in 10 minutes.

I think the customer service agents need more training and need to know what they are talking about before telling the customers that they have to buy a new phone to get the internet when they don't. The problem was that they were giving me the wrong APN.

Product or Service Mentioned: Straight Talk Wireless Phone Plan.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Straight Talk Wireless Verified Representative

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at and we will resolve your problem right away.

You May Also Like