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I have used straight talk for several years. I called customer service because I got a new phone and could not get the internet.

Since I pay for the unlimited plan, I wanted it fixed. I spent over an hour on the phone and then the lady told me that my phone would not accept the APN setting because my phone was a bring your own phone program. After I got off the phone a co worker took my phone and I had internet with in 10 minutes.

I think the customer service agents need more training and need to know what they are talking about before telling the customers that they have to buy a new phone to get the internet when they don't. The problem was that they were giving me the wrong APN.

Product or Service Mentioned: Straight Talk Wireless Phone Plan.

Reason of review: Poor customer service.

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MariaST
#1089667
Straight Talk Wireless Verified Representative

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

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