we just went from Verizon to straight talk a few months ago, to save money on our phone service. it cut our bill in half each month, which was great!
however, we have had problems out of their phones! my first phone went bad, kept cutting off while I was stalking to people, would just go out. did that all the time, very annoying. so, we called customer service to get a new phone, it was awful!
they kept misunderstanding everything, making us have to call them back, had us back and forth on the phone for an hour! then, they agreed to send us a new phone. well, we never received it after a week, we called them back, and they proceeded to tell us we had to mail the old phone in!! duh!
they did not tell us that!
so beware of customer service! terrible!