At this point I am pass frustration with Straight Talk. I have been a customer for over two years. all of a sudden I am not able to receive any text. I have spent over 11 hours on the phone with their customer no service department / technical support and the results are the same.
I am to the point where I have to take my service to another carrier. I called Straight Talk to get the unlock code to my phone and I was told by a very rude person in loss prevention, who would not give me his name, that the current phone I am using was purchased less than 1 year ago and therefore he is not able to give me the unlock code.
I can't remember when I received worse customer service from a company. I will be ending my phone service with Straight Talk even if I have to purchase another phone from the new vendor.
At this point - Straight Talk should act in good faith and give me the unlock code to my phone. I purchased this phone from Wal-Mart and I am not under a contract. Base on my experience, the leadership at Straight Talk have ethical issues.
Product or Service Mentioned: Straight Talk Wireless Technical Support.