State: Virginia Clear all filters (50 of 1826 reviews match)
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They refused to refund money. Promised to fix problems n never did. Different stories from diff supervisors. Coukdnt make calls or texts. Cant use mobile data anywhere
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MariaST
MariaST

Hi Valued Customer. This is Maria from Straight Talk Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your conveni...

MariaST
MariaST

Hi Valued Customer. This is Maria from Straight Talk Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your conveni...

1.0
#1373988
On June 30th my straight talk phone I had just purchased 3 days prior at Walmart, Fairlawn, VA would not even turn on. I called Straight Talk Support & they then proceeded to tell me they would email me a shipping label, which they did & to ship my defected phone...
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Anonymous
Anonymous

I'm in the same boat you in. been a month now for same problem.....I don't know what to do.

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.0
Fairlawn, Virginia
I didn't like
  • Time taking to get replacement phone
  • Customer service
#890202
I called just to change the expiration date on my paymemt card i use. I had to call back three times to reach a rep that i could understand on 4th try a man name Jeffrey tried to be helpful. He had a hard time understanding that all i wanted to changey card date. ...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

#886416
I have been on HOLD for TWO HOURS simply trying to GET straighttalk wireless service. Abysmal customer "service". I like that I can bring a verizon phone, and use the verizon towers, but I may never know because I don't have the time to wait to actually GET the...
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Anonymous
Anonymous

Straight talk sucks. They have the worst, inept, customer service, of any wireless carrier, and I hope it goes out of business.

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

2.1
I liked
  • Straight talk bc there no contract
I didn't like
  • Costumer service and technical support
#863568

Other Product Review

Go online to BBB.com and file a complaint againt Straight Talk Wireless for best results!
#819648
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Can't get phone service , it's been since yesterday. Customer service didn't help much.
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

3.0
Breaks, Virginia
#791259
I've been through two of these. The first one died with a "no service" message. Customer service for Straight Talk simply blew me off. (Lied about the problem then ignored my requests for support.) It's obvious that whoever they contract through (Verizon I believe) Did...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

#774255
I started with straight talk 2 years ago and the transfer went FLAWLESSLY. The rep was easy to work with and I switched from Verizon to them in less than 20 minutes. Fast forward to last April: I had to replace my old phone in the prior fall due to me ruining the old...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

3.0
I liked
  • Unlimited plan has served me well
  • I could go almost anywhere in the us and use my phone
I didn't like
  • Customer service ineffective
  • Total lack of caring
  • Given the runaround
#771971
I called straight talk before buying a samsung S5 to make sure it was compatable. They told me it was compatable with ATT. Bought the straight talk kit from Walmart and followed directions. The phone kept saying it was out of service area. I have made at least 7 calls...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.0
Poquoson, Virginia
#759158

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts
Just bought a 30 dollar straight talk calling card I tried to add it online, but it said it couldn't accept it. Walmart wouldn't let me switch the card to buy a $45 card it is a pain in the but out of 30 dollars and have a card i cannot use. Also I had to purchase...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

#752446