State: Virginia Clear all filters (55 of 1892 reviews match)
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1.8
Details
For I can't count the how many times, messages are showing as "sending" and not being sent. I am past calling the "support" who focuses on screwing up your phone. They don't test their internal system changes ans don't update the service. When they have enough external...
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2 comments
MariaST
#1712124

Hi ThirstySeaUrchin601. This is Maria from Straight Talk Wireless.

I'm sorry you're having some problems with your messaging. Let us check your account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1576571 Review #1576571 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
1.0
Details
They refused to refund money. Promised to fix problems n never did. Different stories from diff supervisors. Coukdnt make calls or texts. Cant use mobile data anywhere
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4 comments
MariaST
#1578457

Hi Valued Customer. This is Maria from Straight Talk Wireless.

I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1373988 Review #1373988 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
On June 30th my straight talk phone I had just purchased 3 days prior at Walmart, Fairlawn, VA would not even turn on. I called Straight Talk Support & they then proceeded to tell me they would email me a shipping label, which they did & to ship my defected phone...
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3 comments
Anonymous
#1193574

I'm in the same boat you in. been a month now for same problem.....I don't know what to do.

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Review
#890202 Review #890202 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Time taking to get replacement phone
  • Customer service
Reason of review
ALL OF THE ABOVE & STILL NOT HELPED !!!!
Loss
$545
Preferred solution
Deliver product or service ordered
I called just to change the expiration date on my paymemt card i use. I had to call back three times to reach a rep that i could understand on 4th try a man name Jeffrey tried to be helpful. He had a hard time understanding that all i wanted to changey card date. ...
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1 comment
MariaST
#1188298

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#886416 Review #886416 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Straight Talk Wireless - Cell Phone Replacement Review

3.1
Details
I called straight talk about my Samsung s5 screen cracked its cracked and rough in top left corner plus cracked on upper half of screen told can't replace phone as long as it works very unhappy want a new phone and will pay the $50 what can you do for me have been a loyal customer for over 5 years
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2 comments
Anonymous
#1180367

it's not their fault if your phone is cracked evidently you did this..and if youn have no insurance on your phone don't blame straight talk

MariaST
#1177171

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#870469 Review #870469 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Poor customer service
2.1
Details
I have been on HOLD for TWO HOURS simply trying to GET straighttalk wireless service. Abysmal customer "service". I like that I can bring a verizon phone, and use the verizon towers, but I may never know because I don't have the time to wait to actually GET the...
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3 comments
Anonymous
#1171949

Straight talk sucks. They have the worst, inept, customer service, of any wireless carrier, and I hope it goes out of business.

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Review
#863568 Review #863568 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Straight talk bc there no contract
Cons
  • Costumer service and technical support
Reason of review
Poor customer service
Loss
$48
Preferred solution
Deliver product or service ordered
Tags
  • Abysmal Service

Other Product Review

Go online to BBB.com and file a complaint againt Straight Talk Wireless for best results!
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Review
#819648 Review #819648 is a subjective opinion of poster.

Straight Talk Wireless - Phone Service Review from Breaks, Virginia

3.0
Details
Can't get phone service , it's been since yesterday. Customer service didn't help much.
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1 comment
MariaST
#1115812

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#791259 Review #791259 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service

Straight Talk Wireless review in Winchester, Virginia: Too expensive.... too unstable to stay connected.

I've been through two of these. The first one died with a "no service" message. Customer service for Straight Talk simply blew me off. (Lied about the problem then ignored my requests for support.) It's obvious that whoever they contract through (Verizon I believe) Did not allocate enough IP addresses for with both devices I was constantly being bumped off of the connection, causing resets and hangs while loading pages. If you're a gamer or need a reliable connection for mobile business, this will be a nightmare for you. And now that they've "restructured" their available plans, (RAISED THEIR PRICES) using the SmartTalk service will drain your bank account in no time. There are better options. Try them all BEFORE using StraightTalk.
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1 comment
MariaST
#1098441

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#774255 Review #774255 is a subjective opinion of poster.
Reason of review
Pricing issue

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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Latest Question

Straight Talk Wireless Questions
3.0
Details
I started with straight talk 2 years ago and the transfer went FLAWLESSLY. The rep was easy to work with and I switched from Verizon to them in less than 20 minutes. Fast forward to last April: I had to replace my old phone in the prior fall due to me ruining the old...
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1 comment
MariaST
#1096489

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#771971 Review #771971 is a subjective opinion of poster.
Pros
  • Unlimited plan has served me well
  • I could go almost anywhere in the us and use my phone
Cons
  • Customer service ineffective
  • Total lack of caring
  • Given the runaround
Reason of review
Poor customer service