A Straighttalk phone was purchased for me, and when I went to activate it, they said it was not scanned properly when it was purchased at Walmart. Since someone else purchased the phone for me, I do not have the receipt. No one will help me since I do not have proof of...
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70 comments
Anonymous
#1791501

they not only do this because they think people are going to shoplift their junk phones, they do this because they routinely supply too many to retailers and millions of their phones end up being auctioned off by large retailers to gray market online sellers. Online sellers buy them, try to sell online, and Tracfone refuses to activate.

This forces the customer to go to the store or to their website and pay full price. Presto, no competition.

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Review
#602496 Review #602496 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Loss
$180
Preferred solution
activate the phone

Terrible time getting ahold of someone | Straight Talk Wireless review from Christiansburg, Virginia

3.0
Details
I can reach anyone when you call the numbers they give. My bill went up $3.00. I was never contacted or told anything. Try to call and ask... good luck with that!!
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Review
#1764900 Review #1764900 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Better contact with customers
  • Cost
  • Price would be good if st provided the advertised service
Cons
  • Bills are wrong
  • No customer service
  • No discount when you sign up
Reason of review
Poor customer service
Preferred solution
have someone call and explain why my bill went up, thought when I signed up over a year ago, I got a discount for auto pay and never did
Tags
  • Poor Service
  • Pa Unsatisfactory Service
1.8
Details
For I can't count the how many times, messages are showing as "sending" and not being sent. I am past calling the "support" who focuses on screwing up your phone. They don't test their internal system changes ans don't update the service. When they have enough external...
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2 comments
MariaST
#1712124

Hi ThirstySeaUrchin601. This is Maria from Straight Talk Wireless.

I'm sorry you're having some problems with your messaging. Let us check your account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1576571 Review #1576571 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
1.0
Details
They refused to refund money. Promised to fix problems n never did. Different stories from diff supervisors. Coukdnt make calls or texts. Cant use mobile data anywhere
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4 comments
MariaST
#1578457

Hi Valued Customer. This is Maria from Straight Talk Wireless.

I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1373988 Review #1373988 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Return, Exchange or Cancellation Policy
I bought the LG290CM at Wal-mart, took it home called and had it activated. Media messaging didn't work and text took way to long to get me. My son stood in the rain for an hour because of it. I pre-paid a month when I bought the phone. The turned it off on the...
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26 comments
Anonymous
#1265935

Refilled my phone with a service card and and it said refill successful and then 20 min later my phone was deactivated ...how do I get this fixed? ??

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Review
#219681 Review #219681 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Let me start by saying...if I advertise my apples being red, and you come and buy what you think is a red apple in a box, and you get it home, *** into it, and it's actually green, wouldn't I be sent to court for false advertising? So, I have had Straight Talk for 3...
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10 comments
Anonymous
#970904

I have had the same problem !!!! UNLIMITED, BS !

every single month they shut off my data and it's not right, when they say UNLIMITED it should be UNLIMITED ! look what unlimited means in the dictionary straight talk.

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Review
#380648 Review #380648 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
1.0
Details
On June 30th my straight talk phone I had just purchased 3 days prior at Walmart, Fairlawn, VA would not even turn on. I called Straight Talk Support & they then proceeded to tell me they would email me a shipping label, which they did & to ship my defected phone...
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3 comments
Anonymous
#1193574

I'm in the same boat you in. been a month now for same problem.....I don't know what to do.

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Review
#890202 Review #890202 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Customer service
  • Time taking to get replacement phone
Reason of review
ALL OF THE ABOVE & STILL NOT HELPED !!!!
Loss
$545
Preferred solution
Deliver product or service ordered
2.1
Details
I have been on HOLD for TWO HOURS simply trying to GET straighttalk wireless service. Abysmal customer "service". I like that I can bring a verizon phone, and use the verizon towers, but I may never know because I don't have the time to wait to actually GET the...
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3 comments
Anonymous
#1171949

Straight talk sucks. They have the worst, inept, customer service, of any wireless carrier, and I hope it goes out of business.

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Review
#863568 Review #863568 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Straight talk bc there no contract
Cons
  • Costumer service and technical support
Reason of review
Poor customer service
Loss
$48
Preferred solution
Deliver product or service ordered
Tags
  • Abysmal Service

Straight Talk Wireless - Cell Phone Replacement Review

3.1
Details
I called straight talk about my Samsung s5 screen cracked its cracked and rough in top left corner plus cracked on upper half of screen told can't replace phone as long as it works very unhappy want a new phone and will pay the $50 what can you do for me have been a loyal customer for over 5 years
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2 comments
Anonymous
#1180367

it's not their fault if your phone is cracked evidently you did this..and if youn have no insurance on your phone don't blame straight talk

MariaST
#1177171

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#870469 Review #870469 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Poor customer service

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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Straight Talk Wireless Questions
I called just to change the expiration date on my paymemt card i use. I had to call back three times to reach a rep that i could understand on 4th try a man name Jeffrey tried to be helpful. He had a hard time understanding that all i wanted to changey card date. ...
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1 comment
MariaST
#1188298

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#886416 Review #886416 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service