State: Virginia City: Fredericksburg Clear all filters (5 of 1879 reviews match)
filters
State:
City:
Product:
Show
1.8
Details
For I can't count the how many times, messages are showing as "sending" and not being sent. I am past calling the "support" who focuses on screwing up your phone. They don't test their internal system changes ans don't update the service. When they have enough external...
View full review
2 comments
MariaST
#1712124

Hi ThirstySeaUrchin601. This is Maria from Straight Talk Wireless.

I'm sorry you're having some problems with your messaging. Let us check your account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

View more comments
Review
#1576571 Review #1576571 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Straight Talk Wireless in Fredericksburg, Virginia - Unbelievable

2.5
Details
Ought a new phone, tried to activate, over 5 calls, 10 plus hours doing the same thing again and again, no resolution, refused to replace phone, please dont tell me to call, your call center isa ridiculous waste of time Repe kept getting errors and unable to provide satisfaction Took battery and sim card and turned phone off and on multiple time, they wete unable to get supervisor help, asked for my address at least 10 times Made promises they didnt keep, wasted my time and theirs, this is the worst customer service i have ever experienced, i will be sure to spread the word
View full review
1 comment
MariaST
#876554

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW. Thanks.

Review
#539621 Review #539621 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Poor customer service
Loss
$65
Straight talk customer service is really slow and bad. They do not have good coverage. Data is not unlimited, i called them many times they put in holds for hours. They lies lot. No data at all. Called the customer service many times and every times they transfer to...
View full review
1 comment
Anonymous
#634264

I had to cancel my credit card to avoid being charged 5 or 6 times for one month. Every time I tried to cancel auto refill (which I never signed up for) I would get2more texts confirming auto refill!

It was like a hydra! Finally I just cancelled my card! :upset they even suggested that someone with my information was signing me up for it!

It was clearly a glitch in the system,why would an identity thief use my credit card info to pay 6 times for me to have one month of service? Take responsibility sheesh.

Review
#398811 Review #398811 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service

Straight Talk Wireless in Fredericksburg, Virginia - Really worst service, lied by straight talk

Straight talk customer service is really slow and bad. They do not have good coverage. Data is not unlimited, i called them many times they put in holds for hours. They lies lot. No data at all. Called the customer service many times and every times they transfer to other department ( Internet) but no ones takes the call even after waiting hours in holds. Finally line cuts itself. Again I called them , they said now it won't happen like before, they said I my call will be handle by another department but there was no one to take my calls, I tried from morning till late afternoon, but no one was there to talk about the problem. I told them to cancel my auto enrollment (my monthly billing), they did not help me to cancel it also. They told I can cancel anytimes, they are just there to charge money ( take action very soon) but to cancel they transfer line to other department and kept me in hold till I finish my cell phone battery charge. I m really sad, I even cannot cancel my payment. I don't know why they are so rude and not helping their customer. It is really sad to be straight talk customer.
View full review
Review
#398808 Review #398808 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service

Straight Talk Wireless in Fredericksburg, Virginia - Straight Talk is HORRIBLE!

Voice recognition software does not undestand spoken English. The customer Service doesn't either. Have a problem? The help you do get, their mind is already made up about your problem before you finish explaining it to them! I called Directory assistance and wanted a non-emergency number for a police department it gave me a number for a Lowe's Home Improvement center on the opposite side of the country. It's a bad buy. The phone does not send photos like it should. Can not use other apps that should run on it and it's just a waste of money. The aggravation it provides is not worth the $45 a month. It drops calls all the time. I have to constantly call people back sometimes up to 15 times in a 5 minute period. I am going to take this phone and run the car over it. Walmart doesn't car that it is selling the crappiest phone on the market.
View full review
Review
#320931 Review #320931 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

Compare Straight Talk Wireless to

Total Wireless
Total Wireless
684 reviews
2.1
Compare