State: Virginia City: Fredericksburg Clear all filters (4 of 1829 reviews match)
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Ought a new phone, tried to activate, over 5 calls, 10 plus hours doing the same thing again and again, no resolution, refused to replace phone, please dont tell me to call, your call center isa ridiculous waste of time Repe kept getting errors and unable to provide...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your pro...

2.5
#539621
Straight talk customer service is really slow and bad. They do not have good coverage. Data is not unlimited, i called them many times they put in holds for hours. They lies lot. No data at all. Called the customer service many times and every times they transfer to...
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Anonymous
kelsey

I had to cancel my credit card to avoid being charged 5 or 6 times for one month. Every time I tried to cancel auto refill (which I never signed up for) I would get2more texts...

Straight Talk Wireless in Fredericksburg, Virginia - Really worst service, lied by straight talk

Straight talk customer service is really slow and bad. They do not have good coverage. Data is not unlimited, i called them many times they put in holds for hours. They lies lot. No data at all. Called the customer service many times and every times they transfer to other department ( Internet) but no ones takes the call even after waiting hours in holds. Finally line cuts itself. Again I called them , they said now it won't happen like before, they said I my call will be handle by another department but there was no one to take my calls, I tried from morning till late afternoon, but no one was there to talk about the problem. I told them to cancel my auto enrollment (my monthly billing), they did not help me to cancel it also. They told I can cancel anytimes, they are just there to charge money ( take action very soon) but to cancel they transfer line to other department and kept me in hold till I finish my cell phone battery charge. I m really sad, I even cannot cancel my payment. I don't know why they are so rude and not helping their customer. It is really sad to be straight talk customer.
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Straight Talk Wireless in Fredericksburg, Virginia - Straight Talk is HORRIBLE!

Voice recognition software does not undestand spoken English. The customer Service doesn't either. Have a problem? The help you do get, their mind is already made up about your problem before you finish explaining it to them! I called Directory assistance and wanted a non-emergency number for a police department it gave me a number for a Lowe's Home Improvement center on the opposite side of the country. It's a bad buy. The phone does not send photos like it should. Can not use other apps that should run on it and it's just a waste of money. The aggravation it provides is not worth the $45 a month. It drops calls all the time. I have to constantly call people back sometimes up to 15 times in a 5 minute period. I am going to take this phone and run the car over it. Walmart doesn't car that it is selling the crappiest phone on the market.
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