Duplicated email and private information | Straight Talk Wireless review from Portsmouth, Virginia

2.5
Details
My LG phone was a ' refurbished' phone sold as new at Walmart. Paid top dollar. As soon as I registered with the my email, everything from private emails to pictures were hacked. All apps became dysfunctional. Can't even USE the online service as they say the email I have had for over 4 years is REGISTERED TO ANOTHER ACCOUNT, AND YET I GET THE EMAILS!!! Someone changed the password, got MY account, and when I request help with the email password, they send me the WRONG ONE. They won't give me ANY info, because they say my account is not mine, so I can't even CORRECT THE INACCURATE PASSWORD. They suggested I get a new email, rather then THEIR COMPANY, WHO MADE THE ERROR, FIXING IT! I am completely frustrated, but I DID figure out how they were doing the duplicates, changing of passwords, and hacking. THANKS ALOT, CHINA!!! Julie Gaither
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1 comment
AlexTrac
#992846

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#647373 Review #647373 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Service plan
  • Unlimited service
  • Size
Cons
  • No protection
  • Sales of cheap knockoff products
  • Overseas service for americans
Reason of review
ALL OF THE ABOVE
Loss
$500
Preferred solution
Let the company propose a solution
A Straighttalk phone was purchased for me, and when I went to activate it, they said it was not scanned properly when it was purchased at Walmart. Since someone else purchased the phone for me, I do not have the receipt. No one will help me since I do not have proof of...
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70 comments
Anonymous
#1791501

they not only do this because they think people are going to shoplift their junk phones, they do this because they routinely supply too many to retailers and millions of their phones end up being auctioned off by large retailers to gray market online sellers. Online sellers buy them, try to sell online, and Tracfone refuses to activate.

This forces the customer to go to the store or to their website and pay full price. Presto, no competition.

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Review
#602496 Review #602496 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Loss
$180
Preferred solution
activate the phone
3.3
Details
I have been told 3 different things and promised help but now I'm still without a phone and told I either keep my number and only have 4 service days or switch the sim and have a different number. I work from home and need the same number! The first sim was deactivated...
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1 comment
MariaST
#942680

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#591559 Review #591559 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Pros
  • Unlimited plan
Cons
  • Being lied to
  • Customer service staff
  • Customer service
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
1.2
Details
Tired of straight talk - Straight Talk Wireless review
I first got the ZTE majesty last Christmas. Since then i've had to return it three times. The first time was due to it cutting off at half battery and not charging right. (id have it plugged in but it wouldn't charge unless i was holding it a certain way IF even then)...
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1 comment
MariaST
#940336

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

Review
#589999 Review #589999 is a subjective opinion of poster.
Cons
  • Customer service
  • Being lied to
  • Battery dying at 50 percent
Reason of review
Damaged or defective
Loss
$120
Preferred solution
Full refund
1.0
Details
I have Verizon and six months ago I switched one of my lines over to test Straight Talk. Straight talk uses ATT or Verizon towers, depending on the location and phone choice you select from them. I did a BYOP (Bring own Phone) and placed it on the Verizon network for...
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1 comment
MariaST
#896130

I am sorry to hear that. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thanks.

Review
#554701 Review #554701 is a subjective opinion of poster.
Cons
  • Sub-standard in all areas
Reason of review
Services
Loss
$45
Preferred solution
US Legislation change for consumer protection
Tags
  • Porting
  • Lnp
  • Wlnp

Unbelievable | Straight Talk Wireless review from Fredericksburg, Virginia

2.5
Details
Ought a new phone, tried to activate, over 5 calls, 10 plus hours doing the same thing again and again, no resolution, refused to replace phone, please dont tell me to call, your call center isa ridiculous waste of time Repe kept getting errors and unable to provide satisfaction Took battery and sim card and turned phone off and on multiple time, they wete unable to get supervisor help, asked for my address at least 10 times Made promises they didnt keep, wasted my time and theirs, this is the worst customer service i have ever experienced, i will be sure to spread the word
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1 comment
MariaST
#876554

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW. Thanks.

Review
#539621 Review #539621 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Poor customer service
Loss
$65

Customer Service Reps Review

STAY AWAY FROM STRAIGHT TALK. their customer service reps don't speak English & every one you talk to has a different idea of their company policies.
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Review
#527847 Review #527847 is a subjective opinion of poster.

Straight Talk Wireless - Deactivated Phone Service Review

I had a 299.00 phone stele from me stfaight talk said they put it on the least of steal phones and it cant be activated again well guess what it is they told me I gave them serial number and they told me they just deactivated it well guess what its steal active...they just lost a customer! They flat out lied to me two times. so its time for the police to take over I have nothing for straight talk but bad words.
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1 comment
MariaST
#858248

Hi, this is Maria and I work for Straight Talk Wireless. I can help you get this resolved right away.

Please email us your contact information to ST.CorpResolutionTeam@straighttalk.com.

Include your name, contact number, cell phone or serial number. Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW.

Review
#521249 Review #521249 is a subjective opinion of poster.
I recently bought a $45+tax service card equaling $47.50. When I tried to add the 30 day service card it would not go through. I had to call customer service where I waited an annoyingly long time. Once through I explained my problem the representative also could not...
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2 comments
MariaST
#837434

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW.

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Review
#507521 Review #507521 is a subjective opinion of poster.
Loss
$48

Straight Talk Wireless - Phone Service Review from Roanoke, Virginia

My I Phone 5 is so slow I can't use it. Pages take 1 to 5 minutes to load. Think I need to find another service?
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1 comment
MariaST
#829726

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, a contact number and your cell phone number or phone serial number. Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW .

Review
#499864 Review #499864 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service