Frederick, Maryland
2.8K views
Not resolved
5 comments

I purchased a Straight Talk data phone and a $45 Unlimited access card. Prior to the day I purchased these products I was told directly from a sales woman if I had any problems with this I could return "them". The Walmart employees raved about this product. They actually told me they had not received any complaints about this product. After purchasing the phone and card I contacted the Straight Talk reps to activate my phone. After I had made multiple calls in an attempt to access use of my new the representative told me it would take 24 -36 hours for my phone to work. How could this be????

The next day( day 2) I contacted the ST Reps again. The man I spoke to at that time told me, after updating my my account...when my old phone stops working, turn off my new phone and turn it back on. Then try to make a phone call. I called my home number the answering machine came on. I thought okay it must be working. At this point I had no Internet access. On (day three)I contacted the Straight Talk reps again...they told me they had nothing to do with my phone with browser and the message on the screen saying I had "0" minutes of usage on a new 45 dollar card.

I returned the phone to Walmart. After speaking to another employee,

He told me all these were "junk phones" then asked of I wanted to try another??? When I told them "no". I wanted a refund. I was told they "Walmart" could not refund my money for the card because it was activated..Hello..To find out if the phone works you must activate the phone with that card. Walmart manager told me I had to contact Straight Talk for a refund. Smart Talk said Walmart should refund your money. I guess Walmart is really stooping low to rip off people and not backing the products they sell. I refuse to return to walmart.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1220124

I have the same issue. I purchased the wrong card that cost me 50.00.

Walmart info ed me that all phone cards sales are final.

I have called back and forth and did not get anywhere. I basically donated 50.00.

MariaST
#1220628
@Anonymous

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

MariaST
#1220635
@Anonymous

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Anonymous
#383953

:( Straight Talk is great as long as you don't need customer service. I also activated two lines and cancelled one beause of the web access issue.

I returned the phone in the 30 day window. They deactivated both lines!!!

I am still trying to get the other line re-activated after three hours on the phone and talking with 8 different representatives!!! Buyer beware is right, DON'T BUY ANYTHING FROM STRAIGHT TALK!

Anonymous
#383663

actually walmart is technically not supposed to return any phone cards at all, but they make exceptions on unactivated ones...it says so on the back of the card, non-refundable...buyer beware kinda

Straight Talk Wireless Reviews

  1. 340 reviews
  2. 222 reviews
  3. 129 reviews
  4. 65 reviews
  5. 28 reviews
Straight Talk Wireless reviews