New Reviewer
1 comment

Garbage warrantee 65 dol a month and want me to send in my phone u are crazy paid 65 a month and can't get phone fixed without sending it in for 3 to 4 weeks without a phone

Monetary Loss: $385.

Preferred solution: Let the company propose a solution.

Location: Malone, New York

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Hi, Beryl Pkd. This is Maria from Straight Talk Wireless.

We understand your frustration, and we apologize for all the trouble this has caused you. You need first to send your defective phone back to us before we can send you any replacement phone. We will be sending you an airbill that will serve as your return label that will include a letter that indicates how to package and ship the defective phone back to us. Once we receive the defective phone, we will send the replacement phone which you should receive in two business days.

For further assistance, please chat with us using this link or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

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