East Stroudsburg, Pennsylvania
Not resolved
2.4
Details
2 comments

The same day that my monthly service was to end I called to put another month of service on my phone. Got a message my phone could not be authenticated.

Come to find out my number was reaasigned to someone else that same day!!

And now i cant even get my number back or a new number. I will be contacting the FCC

Reason of review: Access/ activation issues.

Preferred solution: I want my number back!!.

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MariaST
#1719727

Hi PhonyCaiman. I'm Maria from Straight Talk Wireless.

I’m very sorry that you’re having issues with our service. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Anonymous
#1720203
@MariaST

Your costumer care people are idiots that can only follow a script and NOTHING more!!

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