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Straight talk just stole my money. I'd paid for a year plan. With a month and 1/2 left to go, because Straight Talk does not support Wifi calling, I bought another phone with another carrier that supported wifi calling. I wanted to keep the phone number I've had with...
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2 comments
MariaST
#1717068

Hi ShortChihuahua389. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience you have encountered with our service specially with Wi-Fi calling. We value your long time loyalty, and we want to make things right. Kindly chat with us at http://bit.ly/2CuBvXO or text the key word HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

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Review
#1583924 Review #1583924 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Worst customer service ever
Reason of review
Theft by Straight Talk
Loss
$60
Preferred solution
Full refund
1.0
Details
My new service pin won’t work
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2 comments
MariaST
#1693862

Hi MulticoloredGuineaPig. This is MariaST from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Let us check on it so we can work with it and get it resolved. Please chat with us at http://bit.ly/2CuBvXO in order to chat with a live agent. You can also call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1517731 Review #1517731 is a subjective opinion of poster.
1.6
Details
I still had 2 weeks left on my 45 dollar plan. My service was shut off. I called.. They first said i gave the wrong serial # . then they said my phone wasnt a straight talk phone. Ive had it for 2 years . then the next day i tried to talk to a different person.....
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1 comment
MariaST
#1153876

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#841224 Review #841224 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Problems with payment
1.0
Details
I have gone through this the last 2 months with Jennifer. My service end date is moved up 1 day every month. Called last two months to avoid a cancel in my service and get my end date changed to avoid cx . Jennifer states every time I call, "each month the service date...
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2 comments
Anonymous
#1106770

You do not purchase Straight Talk service one month at a time. You purchase it 30 days at a time.

Because every month does not have exactly 30 days your service end date will move from month to month. So, for instance, if your service end date were December 31, then a 30 day service card would cover the first 30 days of January from January 1 to January 30 and you service end date would be January 30 (not January 31). Your next service end date would be February 29, but after that the next and the next would be March 30.

Notice that from February to March the service end date actually moves ahead a day because February only has 29 days.

It's really difficult for someone to explain it to you on the phone. You really have to take out a calendar and count off 30 days at a time and see how your service end date moves around and that they are not ripping you off.

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Review
#781203 Review #781203 is a subjective opinion of poster.
Reason of review
Poor customer service
1.3
Details
Ibought a lg sunrise from straight talk and it worked for a couple hours.I called customer service and after an hour of holding buttons the gal finally said they would replace it. I waited 2 weeks for the pkg to come w/ shipping label to send it back. Next day i took...
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3 comments
Anonymous
#1077094

I had the same problem with that model and I called them and they told me that I would get an email from FedEx about shipping labels on how to send it out the right way. And I never received an email.

I thought straight talk would be like all the other places and send me a box with labels to return it but nope they didn't and still haven't heard anything. So I had to turn around and go buy another phone. And they even told me that model was known to have that problem but yet they don't want to help me replace. So I bought a way more expensive straight talk phone thinking everything should run smooth..

Yeah right now I keep having problems like no service or can't send Mms text and pictures and it's not cause of my phone it's cause of issues they r having. I asked them yesterday on facebook what was going on and they asked for my number and serial number so they could look into issues with my phone. So I gave it to them and then also told them that it wasn't cause of my phone cause my niece also has straight talk and is in the same house and is having the same problems so it has it be something on their end.

After I told them that I never heard anything back. Wtg straight talk talk about being rude and treating your customers like ***!

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Review
#749138 Review #749138 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Reason of review
Bad quality
Had a horrible experience. Purchased wrong card, went to Walmart with receipt next day and they said they couldn't refund it or exchange. I would have to csll straight talk. I did while i was in store. Mansger from straight talk said she couldn't help, Walmart had to....
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1 comment
MariaST
#1074253

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#745406 Review #745406 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Poor customer service
1.0
Details
in that time, almost every second month I would be without service for 4 to 8 days while straight talk auto pay would use my funds until I used another phone to contact them, only three times did they credit me with the days lost. Every month they would call on...
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1 comment
MariaST
#1054380

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#724093 Review #724093 is a subjective opinion of poster.
Reason of review
PHONE SERVICE
Loss
$60
Each month I get a message from Straight Talk that there was a problem processing my card and each month I call the number, add my card information and choose auto refill. Every time I do it I think it will be fixed but I just received another message now that a month...
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1 comment
MariaST
#975144

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Review
#625340 Review #625340 is a subjective opinion of poster.
Reason of review
Problems with payment

Straight Talk Wireless Phone Plan Review

2.4
Details
I'm super pissed I don't see why I can't use my $30 straight talk phone to activate my new HUAWEI phone. It says I have to use a unlimited phone card which I can't afford this is so ***. I am very disappointed. I was really looking forward to using my new phone but nope I cant . I'm very unhappy
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Review
#611140 Review #611140 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Order processing issue

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Straight Talk Wireless - Phone Plan Review

Am a straight talk user,but my sim got expired just this month.I bought a one month service plan $45 from walmat.I have the receipt n the card.In the process of acting it today 12th of August 2014,the automated voice linked me to a service point.It was a lady who picked,she ask my number and the pin on the card and ask me to stay on the line,and in the process my phone went off cos my battery was down.I plug the phone and try the activating process again.One again I was directed again to a customer service rep. who I believe was the one who picked the first time,I explained and she collected my info. once again and to my suprise she said the card has been used already.I tried to explain that but she told me it the automated voice that activated it,mean why it directed me to her cos it has difficulty in getting the numbers clearly.Pls I will like to fine out what when wrong,cos my phone is still deactivated.Thank you.
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1 comment
MariaST
#858245

Hi, this is Maria and I work for Straight Talk Wireless. I can help you get this resolved right away.

Please email us your contact information to ST.CorpResolutionTeam@straighttalk.com.

Include your name, contact number, cell phone or serial number. Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW.

Review
#521245 Review #521245 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan