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My new service pin won’t work
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi MulticoloredGuineaPig. This is Maria from Straight Talk Wireless. I'm really sorry if you're having problem with your service PIN. However, we are determined to help you re...

1.0
#1517731
I still had 2 weeks left on my 45 dollar plan. My service was shut off. I called.. They first said i gave the wrong serial # . then they said my phone wasnt a straight talk phone. Ive had it for 2 years . then the next day i tried to talk to a different person.....
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

I have gone through this the last 2 months with Jennifer. My service end date is moved up 1 day every month. Called last two months to avoid a cancel in my service and get my end date changed to avoid cx . Jennifer states every time I call, "each month the service date...
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Anonymous
Anonymous

You do not purchase Straight Talk service one month at a time. You purchase it 30 days at a time. Because every month does not have exactly 30 days your service end date wil...

MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.0
#781203
Ibought a lg sunrise from straight talk and it worked for a couple hours.I called customer service and after an hour of holding buttons the gal finally said they would replace it. I waited 2 weeks for the pkg to come w/ shipping label to send it back. Next day i took...
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Anonymous
Debbie

I had the same problem with that model and I called them and they told me that I would get an email from FedEx about shipping labels on how to send it out the right way. And I...

MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.3
Greenbank, Washington
#749138
Had a horrible experience. Purchased wrong card, went to Walmart with receipt next day and they said they couldn't refund it or exchange. I would have to csll straight talk. I did while i was in store. Mansger from straight talk said she couldn't help, Walmart had to....
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

#745406
in that time, almost every second month I would be without service for 4 to 8 days while straight talk auto pay would use my funds until I used another phone to contact them, only three times did they credit me with the days lost. Every month they would call on...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

1.0
#724093
Each month I get a message from Straight Talk that there was a problem processing my card and each month I call the number, add my card information and choose auto refill. Every time I do it I think it will be fixed but I just received another message now that a month...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

#625340

Straight Talk Wireless Phone Plan Review

I'm super pissed I don't see why I can't use my $30 straight talk phone to activate my new HUAWEI phone. It says I have to use a unlimited phone card which I can't afford this is so ***. I am very disappointed. I was really looking forward to using my new phone but nope I cant . I'm very unhappy
2.4
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#611140
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DO NOT BUY STRAIGHT TALK wireless service. Their customer service is very rude and just hang up on your face. I have a simiple question about which towers are they on and they refused to provide this information, other companies like boots mobile disclose this...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi, this is Maria with Straight Talk. I read your post and am sorry that you are having problems. Please send me your contact information to the following email address ST.Cor...

#497757

Contact Straight Talk Wireless Customer Service

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Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
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Straight Talk Wireless Products and Services Reviews

Straight Talk Wireless in Seattle, Washington - Incompetent service

ST lives up to its reputation as the worst in customer service, which is often clueless and takes forever to get your simple details. I damaged a SIM card while changing phones and had to request a new one. It didn't work and they couldn't figure out how to solve the problem. They told me it would take at least 24 hours to fix. After nearly a year with the company I canceled. I walked over to the nearby T-Mobile shop and got a new card and non-contract service in less than half an hour. They told me ST uses their network, so they were able to transfer my old number very quickly. The rates are comparable too. MUCH better customer service. I'm embarrassed that I even used a Walmart company. Also, no refund for the time not used.
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