State: Washington City: Seattle Clear all filters (4 of 1829 reviews match)
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I still had 2 weeks left on my 45 dollar plan. My service was shut off. I called.. They first said i gave the wrong serial # . then they said my phone wasnt a straight talk phone. Ive had it for 2 years . then the next day i tried to talk to a different person.....
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

in that time, almost every second month I would be without service for 4 to 8 days while straight talk auto pay would use my funds until I used another phone to contact them, only three times did they credit me with the days lost. Every month they would call on...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

1.0
#724093

Straight Talk Wireless in Seattle, Washington - Incompetent service

ST lives up to its reputation as the worst in customer service, which is often clueless and takes forever to get your simple details. I damaged a SIM card while changing phones and had to request a new one. It didn't work and they couldn't figure out how to solve the problem. They told me it would take at least 24 hours to fix. After nearly a year with the company I canceled. I walked over to the nearby T-Mobile shop and got a new card and non-contract service in less than half an hour. They told me ST uses their network, so they were able to transfer my old number very quickly. The rates are comparable too. MUCH better customer service. I'm embarrassed that I even used a Walmart company. Also, no refund for the time not used.
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Straight Talk Wireless in Seattle, Washington - Incompetent service

ST lives up to its reputation as the worst in customer service, which is often clueless and takes forever to get your simple details. I damaged a SIM card while changing phones and had to request a new one. It didn't work and they couldn't figure out how to solve the problem. They told me it would take at least 24 hours to fix. After nearly a year with the company I canceled. I walked over to the nearby T-Mobile shop and got a new card and non-contract service in less than half an hour. They told me ST uses their network, so they were able to transfer my old number very quickly. The rates are comparable too. MUCH better customer service. I'm embarrassed that I even used a Walmart company. Also, they refused to give a refund for the unused time left.
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