Not resolved
Customer service
1 comment

Need to unlock phone so I can ad this device "Samsung SM-S765C" with a Verizon compatible service link. Have called tech support 4 times and was informed that in order to unlock phone, I needed to have an activated line. Because I purchased an new phone from the Walmart Family "T-mobile" service, which was deactivated when porting the number. After porting number, was told by Straight Talk that I needed to purchase another month of service to unlock phone.

I purchased the month and then was informed that my phone could not be unlocked.

When asked why, the department hung up on me. I called back 4 more times and was disconnected each time prior to getting an answer to why my phone could not be unlocked.

I still have not gotten an answer and have been on the phone with the overseas service for more than 3 hours.

I was also informed that there are no USA tech support people.

So now I own a phone that cost me over $100 that will only work with Straight Talk if I wish to use it.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of phone unlock and associated monetary loss in the amount of $100. Straight Talk Wireless needs to issue a full refund according to poster's claims.

Other people also mentioned phone unlock in their reviews. You may find this information helpful for further shopping at Straight Talk Wireless.

Had an Experience with Straight Talk Wireless?

Write a review


Terms of Service
Post Comment

I am Maria and I work with Straight Talk.Please let me help you get this resolved.

Send me an email at and we will resolve your problem right away.Include your name, contact number and your cell phone number or phone serial number.

You May Also Like

Straight Talk Wireless - Customer service/activation and service Straight Talk Wireless "it is the 2rd of january 2016 and the phone I purchased from straight talk around the 15th of december including the plan and 45.00 unlimited 30 day service..." Read more Straight Talk Wireless - Straight Talk/Walmart *** Straight Talk Wireless "My mom gave my daughter a straight talk cell phone. We looked online to compare plans but went to Walmart to purchase the phone card because we needed pick..." Read more Straight Talk Wireless Kept My Number and Refuses to Unlock My Phone Straight Talk Wireless "I left Straight talk (Affiliated with Net10 and subsidiary of Tracfone) because of the 30 day billing. I need my bills to remain on the same day every month. Sometimes..." Read more 5linx - Please Do Your OWN Research Before Making Comments! 5linx "I sit hear and read all these interesting comments and it just baffles me at the way people communicate their feelings. If anyone has ACTUALLY taken the time to..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more Poor customer service and lacking honesty in sales by Kissvivi Kissvivi "I purchased $195+ USD of Tee Tops from Kissvivi. First issue was "Buy 2, Get 3rd free." I was refunded some of that money. So I still paid $153+ USD...." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more