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2.3

I have had Straight Talk for several years and have had to deal with their poor customer service several times. My auto was setup with auto refill.

I had auto refill hit my credit card on the 24th of Dec. I ported my number to new service on Dec 26th. I contacted them to get a refund for the service not used. They are refusing to prorate the service and refund the money for the unused service.

I have contacted them online and by phone.

I don't expect a full refund, just the amount for the unused service. This is another showing of poor customer service from this company.

Reason of review: Problems with payment.

Monetary Loss: $48.

Preferred solution: Price reduction.

Straight Talk Wireless Pros: Unlimited plan has served me well.

Straight Talk Wireless Cons: Incompetant customer service.

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MariaST

Hi. This is Maria from Straight Talk Wireless.

I see you need help. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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