Sedalia, Missouri
Not resolved
2.1
Details
1 comment

I bought a galaxy through straight talk and it didn't work right so they sent me a box to mail it to them for a replacement and I never got a phone back! So I'm out all the money paid for the phone plus had to buy two cards ( one of which came with new phone) and second one I bought and had to put on my old *** phone and still didn't get a full month service!.....

They told me I never sent in my phone and that they didn't cheat me out of all that money spent.....which is *** Now I don't have my box or reciet and they still ain't done *** about this issue...... corporate needs to call me!

Product or Service Mentioned: Straight Talk Wireless Cell Phone Replacement.

Reason of review: Order processing issue.

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MariaST
#1576938

Hi EmptyFinch. This is Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you in resolving your issue. Please chat with us using this link http://bit.ly/2CuBvXO so we can provide a concrete resolution.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.