I called four times to have my phone number transferred over, but it wasn't possible. The first customer representative I talked to said she reconnected my line and that all I had to do was talk to my new provider (T-mobile) regarding the number transfer.
T-mobile was fast and adept... the T-mobile customer represenative ended up contacting the straight talk representatives regarding the number transfer, but the straight talk representative was clueless and put us us on hold for almost an hour. The woman I was talking to couldn't understand english and kept repeating useless information. Straight talk wasted 4 hours of my day!
Never ever sign up with plan with straight talk.
You will regret it completely. Oh and looks like I will be using a different phone number thanks to straight talk - this is such an inconvenience.
Product or Service Mentioned: Straight Talk Wireless Phone Plan.
Reason of review: Poor customer service.