purchased a phone from straight talk.com. it didn't work.
kept telling me no service, service disabled, blah blah blah. called then 8 times with each person telling me to do this and wait two hours. if no service, call back again. I finally had it, wanted to send phone back.
had to go through all this bs again with steps on trying to get phone to work. no luck. was sent to 5 different departments before they say I was at the correct dept. which I think was just a line of *** to make me shut up.
as you can imagine I was beyond livid by now. they took information, gave me a ticket number for a return, told to wait 24 hours and I would receive all information via email: packing slip, address, etc on how to to send it back. You guessed it, nothing. I called back two days later, they show no ticket found but told me to wait another day and call back.
well I waited 3 days and still nothing. Called today, was transferred 4 different times with someone asking all the same questions..serial number, issue with phone, why I was returning it, did I was a replacement? You get the run around phone straight talk. you never get a straight answer, nor can you find someone who actually speaks English.
I have been a straight talk customer for many years and this is the second time I have bought a phone from the .com site and each time, I have had nothing but problems. If you want to buy from this company, go right to Walmart and have them set the phone up for you.
Product or Service Mentioned: Straight Talk Wireless Cell Phone Replacement.
Reason of review: Order processing issue.