Miami, Florida
Not resolved
1 comment

I can't use the product because the phone came out of the package new with the wrong battery. I was told I would be sent one for 12 days and still have not received it, or have gotten a tracking number.

I finally asked for my money back and they said I would have to pay the return shipping even though it is clearly their fault. I had to go as far as reporting them to the Better Business Bureau. Every time I call I get more upset because they do not appreciate their customers, they care nothing about you. A great service even cheaper is Gosmart $25 a month for unlimited talk, text, and Facebook go online and look it up I give it a 4 out of 5 only because in some small towns the data is very slow, but big cities 5 out of 5.

They care about their customers and will do anything to make you happy.

Please if you have trouble with Straight Talk report them to http://www.bbb.org/ CUSTOMER SERVICE 703-276-0100. Don't let them get away with it like everyone else does take a stand.

Product or Service Mentioned: Straight Talk Wireless Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $53.

Preferred solution: Full refund.

Straight Talk Wireless Cons: Rip offs, Dont care about you, Send you wrong produts and make you pay to send them back.

  • Staight Talk Wireless
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MariaST
#1110731

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.