Waite Park, Minnesota
Not resolved
1.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
1 comment

Every agent gives you different information no matter what the issue or trouble is. I have never spent less than 1.5 hours on any, simple, customer service phone call.

When my phone was stolen - it was like pulling teeth trying to activate a new phone with my same phone number.

When I decided to *finally* switch my service over to AT & T - they refused to refund me the one month for pre-paid service - even after being told the monies would post to my account in 3-5days. - Again, with three different agents giving different information. After two hours on the phone with three different agents giving me different, conflicting, information, I was left with nothing but elevated blood pressure and increased stress.

Certainly a company I will NEVER go back to or recommend to anyone. EVER.

Product or Service Mentioned: Straight Talk Wireless Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $47.

Preferred solution: Full refund.

I didn't like: Misleading info from every agent as well as refund promises, Every agent gives differing info, Undelivered promises for unused services, Two hours for customer service calls.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
MariaST
#1181750
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

You May Also Like