Virginia, United States
Not resolved
2.1
Details
3 comments

I have been on HOLD for TWO HOURS simply trying to GET straighttalk wireless service. Abysmal customer "service".

I like that I can bring a verizon phone, and use the verizon towers, but I may never know because I don't have the time to wait to actually GET the service. Negative ten stars. Oh, and the people I actually did speak to were useless and had to transfer me to another department, which is where I spent the two hours on hold, then finally hung up. Nobody I spoke with spoke English, but the hilarious "your call is very important to us" message was in very clear English.

Do NOT waste your time. I spent my time researching to find a company that I thought would serve my needs best, but thanks to their HORRIBLE, NONEXISTENT, *** USELESS "service", I'll never know.

Product or Service Mentioned: Straight Talk Wireless Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $48.

Preferred solution: Deliver product or service ordered.

Straight Talk Wireless Pros: Straight talk bc there no contract.

Straight Talk Wireless Cons: Costumer service and technical support.

  • Abysmal Service
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Anonymous
#1171949

Straight talk sucks. They have the worst, inept, customer service, of any wireless carrier, and I hope it goes out of business.

MariaST
#1173626
@Anonymous

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

MariaST
#1171700

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.